Waitwhile Academy

How to Get Started with Waitwhile

Your customers will adore you once your business is fully on Waitwhile.

Written by Shelley Lewis
Updated over a week ago

How your Estimated Wait Time is calculated

Demystifying how Waitwhile's wait time estimation works

Written by Heather Greenberg
Updated over a week ago

All about the Waitlist

Adding guests, removing them, and the power of the waitlist queue

Written by Shelley Lewis
Updated in the last hour

All about Services

What Your Business Does for It's Customers

Written by Shelley Lewis
Updated over a week ago

All about Resources

The 'person place or thing' providing your Services

Written by Shelley Lewis
Updated over a week ago

All about Settings/Users

All the People that Can Login to Your Waitwhile Account

Written by Chris Klemming
Updated over a week ago

All about Alerts and Messages

Learn how to edit and personalize your SMS texts and email alerts

Written by Heather Greenberg
Updated over a week ago

All about the Waitwhile Dashboard

An overview at the click of the mouse

Written by Shelley Lewis
Updated over a week ago

All about the Customer Status page

Share a link in your alerts for guests to follow the waitlist on their phone

Written by Heather Greenberg
Updated over a week ago

Hardware & Equipment

The equipment you need and steps to get started

Written by Aleksandra Sławik
Updated over a week ago

How to import customers

How to import data to your Customer Database, Waitlist or Bookings

Written by Stacy Grimes
Updated yesterday

Saved Replies to speed up Guest conversations

Use canned SMS and Email responses for your most common questions and updates with Saved Replies.

Written by Chris Klemming
Updated over a week ago

How to Reset your Password

Update or reset your Waitwhile password

Written by Heather Greenberg
Updated over a week ago

How To: Moving CSS within <style> tags from HTML areas to the Public Stylesheets

Keep your custom styles from breaking once the use of <style> tags will is no longer supported within HTML areas

Written by Stacy Grimes
Updated over a week ago

How to add Google Tag Manager (GTM), Google Analytics and Google Ads

Take control of tracking and analytics by adding your GTM or Google Ads ID's to your Waitwhile account

Written by Stacy Grimes
Updated over a week ago

How to add another Location or Waitlist

Written by Heather Greenberg
Updated over a week ago

How to Add Breaks for your Resources

How to add lunch breaks and other pauses for your team

Written by Heather Greenberg
Updated over a week ago

How to use SMS Reply Triggers

Let your customers shape their waiting experience

Written by Jonas Klemming
Updated over a week ago

Using Data Variable Placeholders in SMS Messages and Email Templates

Use 'Trigger Words' to Insert customer and visit info within SMS and Email templates for alerts and confirmation messages

Written by Stacy Grimes
Updated over a week ago

How to Make a QR Code

It's might be easier than you think!

Written by Shelley Lewis
Updated over a week ago

How to Display your Waitlist on a Monitor / TV

Finished articles are visible when they're added to a Help Center collection

Written by Heather Greenberg
Updated over a week ago

How to Use Location Capacity Management

Getting started with tracking occupancy and limiting entrance to your business with Waitwhile

Written by Chris Klemming
Updated over a week ago

How to set detailed opening hours by date

Manage your availability by specific dates and months

Written by Heather Greenberg
Updated over a week ago

How to Manage Your Waitlist and Share It With Customers

Let Your Customers Join Your Waitlist or Schedule Appointments - At a Kiosk or From Your Website

Written by Shelley Lewis
Updated in the last hour

How to Create a Check-in Kiosk on iOS

Let your customers sign themselves up to your waitlist on an iPad or online

Written by Heather Greenberg
Updated over a week ago

How to Delete a Location

How to remove a waitlist from your account

Written by Heather Greenberg
Updated over a week ago

How to Export your Customer and Visit data

Export your Waitwhile customer data and visit history into a spreadsheet

Written by Jonas Klemming
Updated over a week ago

Explaining the Customer/Visit Export file

What the different attributes and columns in the Export means.

Written by Jonas Klemming
Updated over a week ago

Analytics: Glossary of Terms

Explanations and definitions for reporting terms

Written by Stacy Grimes
Updated over a week ago

All About Analytics

See the reports and data that you can get from your Waitwhile account

Written by Heather Greenberg
Updated over a week ago