Waitwhile Academy

Guides and tips to get started with Waitwhile

Chris Klemming avatar Jonas Klemming avatar Aleksandra Sławik avatar +3
34 articles in this collection
Written by Chris Klemming, Jonas Klemming, Aleksandra Sławik and 3 others

Overview of Public Page Links

Links galore, but confusion no more!
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

User Roles & Permissions

Understand the different types of roles that can be assigned to your Waitwhile users
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to Get Started with Waitwhile

Your customers will adore you once your business is fully on Waitwhile.
Shelley Lewis avatar
Written by Shelley Lewis
Updated over a week ago

How your Estimated Wait Time is calculated

Demystifying how Waitwhile's wait time estimation works
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

All about the Waitlist

Adding guests, removing them, and the power of the waitlist queue
Shelley Lewis avatar
Written by Shelley Lewis
Updated over a week ago

All about Services

What Your Business Does for It's Customers
Shelley Lewis avatar
Written by Shelley Lewis
Updated over a week ago

All about Resources

The 'person place or thing' providing your Services
Shelley Lewis avatar
Written by Shelley Lewis
Updated over a week ago

All about Settings/Users

All the People that Can Login to Your Waitwhile Account
Chris Klemming avatar
Written by Chris Klemming
Updated over a week ago

All about Alerts and Messages

Learn how to edit and personalize your SMS texts and email alerts
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

All about the Waitwhile Dashboard

An overview at the click of the mouse
Shelley Lewis avatar
Written by Shelley Lewis
Updated over a week ago

All about the Customer Status page

Share a link in your alerts for guests to follow the waitlist on their phone
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

Hardware & Equipment

The equipment you need and steps to get started
Aleksandra Sławik avatar
Written by Aleksandra Sławik
Updated over a week ago
How To

Adding Your Own Privacy Policy

Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to import customers

How to import data to your Customer Database, Waitlist or Bookings
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

Saved Replies to speed up Guest conversations

Use canned SMS and Email responses for your most common questions and updates with Saved Replies.
Chris Klemming avatar
Written by Chris Klemming
Updated over a week ago

How to Reset your Password

Update or reset your Waitwhile password
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

How To: Moving CSS within <style> tags from HTML areas to the Public Stylesheets

Keep your custom styles from breaking once the use of <style> tags will is no longer supported within HTML areas
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to add Google Tag Manager (GTM), Google Analytics and Google Ads

Take control of tracking and analytics by adding your GTM or Google Ads ID's to your Waitwhile account
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to add another Location or Waitlist

Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

How to Add Your Waitlist to Google Maps

Shelley Lewis avatar
Written by Shelley Lewis
Updated over a week ago

How to Add Breaks for your Resources

How to add lunch breaks and other pauses for your team
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

How to use SMS Reply Triggers

Let your customers shape their waiting experience
Jonas Klemming avatar
Written by Jonas Klemming
Updated over a week ago

Using Data Variable Placeholders in SMS Messages and Email Templates

Use 'Trigger Words' to Insert customer and visit info within SMS and Email templates for alerts and confirmation messages
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to Make a QR Code

It's might be easier than you think!
Shelley Lewis avatar
Written by Shelley Lewis
Updated over a week ago

How to Display your Waitlist on a Monitor / TV

Finished articles are visible when they're added to a Help Center collection
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

How to Use Location Capacity Management

Getting started with tracking occupancy and limiting entrance to your business with Waitwhile
Chris Klemming avatar
Written by Chris Klemming
Updated over a week ago

How to set detailed opening hours by date

Manage your availability by specific dates and months
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

How to Manage Your Waitlist and Share It With Customers (Your Accounts 'Links')

Let Your Customers Join Your Waitlist or Schedule Appointments - At a Kiosk or From Your Website
Shelley Lewis avatar
Written by Shelley Lewis
Updated over a week ago

How to Create a Check-in Kiosk on iOS

Let your customers sign themselves up to your waitlist on an iPad or online
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

How to Delete a Location

How to remove a waitlist from your account
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

How to Export your Customer and Visit data

Export your Waitwhile customer data and visit history into a spreadsheet
Jonas Klemming avatar
Written by Jonas Klemming
Updated over a week ago