Waitwhile gives you powerful tools to track performance, understand customer behavior, and make data-driven decisions. Whether you need quick insights or detailed exports, here’s an overview of the analytics and reporting tools available in your account.
Stats (Quick Location Insights)
The Stats section gives you a real-time snapshot of how your location is performing. It’s a great place to view activity at a glance.
📍 Navigate to: Location > Stats
What you'll find:
Total visits over a selected date range
Average wait time and visit duration
Customer no-shows and cancellations
Service-specific trends
Peak line length
Learn more about Waitwhile Stats
Analytics (Visual Data Trends)
The Analytics dashboard provides deeper insights through charts and graphs to help you spot trends over time.
📍 Navigate to: Account Overview > Analytics
Use Analytics to:
Monitor wait times and visit volumes across date ranges
Compare performance across services or locations
Identify patterns in customer flow
Coming soon! Track customer satisfaction (if surveys are enabled)
Learn more about Waitwhile Analytics
Report Builder (Custom Data Exports)
Use the Report Builder when you want to download structured data for deeper analysis or reporting needs.
📍 Navigate to: Account Overview > Reports
With the Report Builder, you can:
Choose specific data types (visits, customers, messages, etc.)
Filter by date, service, staff, or location
Export in CSV format for spreadsheets or dashboards
Learn more about Waitwhile's Report Builder
Enterprise only: The Report Builder is only available on the Enterprise subscription plan
User Performance Updates Report
This report shows how your team members are performing—perfect for staffing reviews or optimizing operations.
📍 Navigate to: User settings > Notifications
Key metrics include:
Number of guests handled
Average service time per visit
Customer Feedback metrics
Staff-level trends over time
Learn more about the Waitwhile User performance report
SMS Usage Report
Keep track of your SMS message volume and credit usage with this report. Ideal for budgeting or estimating future costs.
📍 Navigate to: Account settings > Plan & Billing
View:
Total messages sent over a custom date range
Total message segments sent
SMS Message cost
Learn more about Waitwhile's Message Credit usage report
Customer Export
Need a list of all your customers or want to sync them with another tool? Use the Customer Export to download your customer data.
📍 Navigate to: Customers > Export
Export includes:
Contact info (name, phone, email)
Visit progress with time & date stamps
Service selection
Notes and tags
Custom data field inputs (if collected)
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.