What is each product for?

Waitwhile plans offer a range of features that allow you to effectively handle customer flows, enhance wait times, and provide superior visitor experiences in various ways.

Cut the wait times with the world's most powerful queue management flow. Delight customers right from the start by letting them line up virtually and wait from anywhere. Waitwhile’s queue management solution streamlines customer flow with automation, giving your staff more time to serve guests while reducing wait times for customers.

Account overview is an added hierarchical layer in the Waitwhile platform, which makes it possible to manage all locations neatly in one place. As a matter of fact, you can set up and run thousands of locations in one Waitwhile account, if you wish to do so. Account overview includes Locations, a page designed to quicken and refine your management of multiple locations. Along with that, it also includes the ability to customize reports, recurring schedule along with being able to manage all users and manage your locations by allowing flexible tagging and grouping.

Make it easy to schedule appointments. Waitwhile works in the background while you run the show. Our booking tool automatically updates your calendar, sends automated messages to your guests, and keeps you up-to-date with optional team notification.

Communicate with your guests before, during and after their visits - whether they are joining a line or scheduling an appointment. With Waitwhile you will have the ability to connect with your guests using SMS and email messaging. These include automated messages that are triggered by specific actions, saved replies, as well as the option to send messages directly to a guest.

It's not just customers that can get messages with Waitwhile; your employees can get them too! Waitwhile allows you to manage the SMS, Email and Push notifications that are sent to your team based on customers' activity and where they are in the waiting process for both Bookings and Waitlist. The possibilities are endless!

Analytics that don’t require an expert to decode. Make your business run like a dream by uncovering the cause of snags and delays with our easy-to-understand analytics. You’ll be able to see when business is busiest, which employees and services are most in-demand, and more. You can always export that information for your business! Analytics in Account overview provides enhanced insights across all locations, designed to simplify the process for managers to access and utilize comprehensive data from across the account.

Take the guesswork out of staff & resource distribution. Optimize resource allocation ahead of peak hours and enable your staff to make necessary adjustments when the unexpected happens.

The brand new Report builder in Account overview is a powerful tool for scheduling and automating fully customized reports. It is designed to enhance the reporting process for managers and teams, making it seamless to get access to the data you need, when you need it.

Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.