Account overview is an added hierarchical layer in the Waitwhile platform, which makes it possible to manage all locations neatly in one place. As a matter of fact, you can set up and run thousands of locations in one Waitwhile account, if you wish to do so.

Since Account overview is restricted to users with the roles and permission sets of Owner or Admin (or if you have included it in any custom roles), it provides clearer differentiation between Admin and Staff experiences and better role-based access to different parts of the product. This means that staff members won't be overwhelmed by irrelevant features while managers and admins can access content and features that are necessary for them.

To access Account overview, find your profile picture or initials at the bottom left of the screen. Click on your profile to open the menu, then select Account overview from the list.

When entering the Account overview, you land on the Locations page. For more information on this, see Locations page overview. To navigate back to the location level, click on any location in the list on the Locations page.

From Account overview, you have access to a completely different set of pages compared to when you're on a location. Accessibility differs a bit between our free and paid plans.

(Coming soon) Account settings in Account overview

Your account settings will soon live in Account overview as well, including business details, API/webhooks configurations, roles and permissions, security, and billing settings, as well as services and resources.

Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.