Waitwhile Help Center
Go to Waitwhile
All Collections
Waitwhile & Messages (SMS or Email)

Waitwhile & Messages (SMS or Email)

Learn about how Waitwhile communicates with your customer and how to use these messages to make the perfect customer flow

7 articles
Lindsey Gagnon avatarStacy Grimes avatar
Written by Lindsey Gagnon and Stacy Grimes

Messages: The Basics

Learn how to customize your SMS texts and email messages.
Lindsey Gagnon avatar
Written by Lindsey Gagnon. Updated over a week ago

Understanding Message Limits

Make sure you don't run out of messages by understanding your account message limits
Stacy Grimes avatar
Written by Stacy Grimes. Updated over a week ago

All About SMS Reply Triggers

Let your customers shape their waiting experience
Lindsey Gagnon avatar
Written by Lindsey Gagnon. Updated over a week ago

Advanced message customization with Conditional Logic

Dynamically include information in your messages based on advanced criteria.
Lindsey Gagnon avatar
Written by Lindsey Gagnon. Updated over a week ago

Creating Saved Replies

Use canned SMS and Email responses for your most common questions and updates with Saved Replies.
Lindsey Gagnon avatar
Written by Lindsey Gagnon. Updated over a week ago

How to Use Data Variable Placeholders in SMS Messages and Email Templates

Use variables to personalize your SMS and Email messages with customer-specific information.
Stacy Grimes avatar
Written by Stacy Grimes. Updated over a week ago

Using your own SMS messaging provider

Integrate Waitwhile with your preferred messaging service
Lindsey Gagnon avatar
Written by Lindsey Gagnon. Updated over a week ago
Waitwhile Help Center
  • Home
  • API Docs
  • Status Dashboard
  • Feature Updates
  • Blog
  • Security
  • Facebook
  • Twitter
  • LinkedIn