Waitwhile & Messages (SMS or Email)
Learn about how Waitwhile communicates with your customer and how to use these messages to make the perfect customer flow
7 articles
Written by Lindsey Gagnon and Stacy Grimes


Messages: The Basics
Learn how to customize your SMS texts and email messages.
Written by Lindsey Gagnon. Updated over a week ago
Understanding Message Limits
Make sure you don't run out of messages by understanding your account message limits
Written by Stacy Grimes. Updated over a week ago
All About SMS Reply Triggers
Let your customers shape their waiting experience
Written by Lindsey Gagnon. Updated over a week ago
Advanced message customization with Conditional Logic
Dynamically include information in your messages based on advanced criteria.
Written by Lindsey Gagnon. Updated over a week ago
Creating Saved Replies
Use canned SMS and Email responses for your most common questions and updates with Saved Replies.
Written by Lindsey Gagnon. Updated over a week ago
How to Use Data Variable Placeholders in SMS Messages and Email Templates
Use variables to personalize your SMS and Email messages with customer-specific information.
Written by Stacy Grimes. Updated over a week ago
Using your own SMS messaging provider
Integrate Waitwhile with your preferred messaging service
Written by Lindsey Gagnon. Updated over a week ago