Waitwhile

Learn how to customize your SMS texts and email messages.

Messages: The Basics

Make sure you don't run out of messages by understanding your account message limits

Let your customers shape their waiting experience

Dynamically include information in your messages based on advanced criteria.

Use canned SMS and Email responses for your most common questions and updates with Saved Replies.

Use variables to personalize your SMS and Email messages with customer-specific information.

Integrate Waitwhile with your preferred messaging service

Learn about how Waitwhile communicates with your customer and how to use these messages to make the perfect customer flow

Find answers and get help from Intercom Support and Community Experts