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An account in Waitwhile can have one or more locations. Your business may have one or more accounts with Waitwhile.

A user that is an owner of the Account. They have access to all locations, can manage billing and update all settings in the account - including removing other users.

The Account overview feature on the Waitwhile platform allows for organized management of all locations in a single place. In fact, you have the ability to create and Manage thousands of locations within one Waitwhile account.

A user with administrative access of the Account. They can create new locations, update the locations they have access to, view billing and more.

See "Guest". The person that joins your waitlist or schedules an appointment. You may call this your customer, client, or user.

See "Public waitlist". Your waitlist has a public, customer-facing version that you can display on a TV monitor or your website for your guests to track their place in line and see who is up next.

A status/tag that can be assigned to a visit and customer to mark that the customer has been flagged. Flagged customers can be automatically rejected in the public signup page.

See "Customer". The person that joins your waitlist or schedules an appointment. You may call this your customer, client or user.

An ongoing connection with a third-party product that helps you do more with Waitwhile, like keep data in sync or manage messages sent from another platform.

Each location in Waitwhile represents a distinct "queue", "line", or "scheduling calendar". It can represent a physical store, but most commonly it is used for a specific customer journey. If a physical store has multiple queues or service points, you would be using multiple "Locations" in Waitwhile - one for each customer journey.

A message is a notification sent to your guests through SMS, email or push. Typically your Waitwhile plan will have a limit for how many messages you can send each period.

Each time you send message in Waitwhile, you use your message credits. Your Waitwhile plan may award you free credits to use each period or you may manually purchase more message credits based on your need to send messages. As a rule of thumb, sending SMS messages is much more expensive than sending email messages.

If a guest does not show up for their visit, you can mark them as a no show. This helps you track your performance and understand how to reduce your no shows.

A notification that there is content elsewhere — a message, or a feature in your app — that you want your user to see. Notifications can appear in the app, on a desktop, or on a home screen as a push notification. You can also send notifications to users by email.

An Organization in Waitwhile can contain one or more Accounts to group accounts together for one business. An Organization is usually unique per domain (e.g. yourbusiness.com).

Each Location in Waitwhile has a public, customer-facing link that your guests can access to join your waitlist or schedule an appointment.

See "Display waitlist". Your waitlist has a public, customer-facing version that you can display on a TV monitor or your website for your guests to track their place in line and see who is up next.

A resource is the person or thing that is used to serve a guest. For example, Resources can be rooms in an office, lanes in a bowling alley, or physicians at a hospital. You can even have multiple types of resources.

Your team can add saved replies to help quickly respond to your customer's questions. These are canned responses for common questions that you can reply to with just a click.

A service is what you offer your guests to choose from when they join your waitlist or schedule a booking. Typically this is used to track the reason why the guest comes to visit you, for example if they are there for a "personal shopping" visit or to "make a return".

When a guest shows up for their visit, you can mark them as "Served" to indicate that they are now being helped by your staff or resources.

Each visit has a certain state based on where it shows up. The available states are WAITING, BOOKED, SERVING, and COMPLETE. A visit can only be in one state at a time.

Each visit can have different status based on what happens, e.g. "Cancelled", "Arrived", "Confirmed" and "Prioritized" are a few.'

See "Status".

A signed-up, logged-in user of your product.

Each time someone joins your waitlist or schedules an appointment, they create a "Visit" in Waitwhile. A single guest may have multiple visits if they come to your business frequently. Your Waitwhile plan typically will have a limit for how many visits you're allowed to add each month or year.

The Visits page refers to the Waitwhile app views that your staff users uses every day to manage your waitlist and appointment scheduling.

Estimated wait time until a visit can be served. This is calculated by Waitwhile's powerful wait time estimation engine.

Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.