Before launching Waitwhile with your customers, it's important to run a few tests to make sure everything works smoothly and aligns with your real-world operations. Testing helps you catch potential issues early, train your staff, and launch with confidence.
Here’s a checklist of what to review and test with your team:
1. Test the customer experience
Go to your public-facing waitlist or booking link as if you’re a new customer
Fill out the form and join the waitlist or schedule an appointment
Review confirmation messages (SMS, email) to ensure they look correct
Open the Customer Status Page to confirm wait estimates and visit info are shown
Pro Tip: Try joining on different devices (phone, tablet, desktop) to test responsiveness
2. Test serving & alerting from the Waitlist
Login to Waitwhile and navigate to the Visits page
Practice serving, alerting, and completing visits
Make sure staff are comfortable with each step
3. Review messages & automations
Check what messages are being sent at each stage (confirmation, alert, complete, etc.)
Look at the content and timing in Settings > Customer messages
Send test messages to a staff phone to confirm delivery and content
4. Test staff notifications
If you’ve set up notifications to alert staff of new visits:
Make sure team members receive them as expected (SMS, email, push)
5. Test capacity and hours
Make sure your business, service, & resource hours and capacity limits are configured
Try joining the waitlist outside business hours to confirm it’s blocked or auto-redirected
If using appointments, try booking overlapping time slots to test any limits
6. Check Location settings
Verify that your Location Name, logo, and links are accurate
Check that your public page reflects the right branding and service offerings
7. Clear test data before launch
After testing, you can clear out test visits:
Go to the Waitlist or Bookings tab
Manually delete test entries
Final Pre-Launch Checklist
Public links work and look correct
Staff know how to serve and manage visits
Messages and automations are working properly
Capacity, hours, and forms are tested
Test data has been cleared
Pro Tip: If you’re using Waitwhile in conjunction with other software (such as point-of-sale systems, CRM tools, or scheduling platforms), ensure that these integrations are working as expected.
Launching with confidence starts with good testing. If you need help reviewing your setup, our support team is here to guide you.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.