What is a Visit in Waitwhile?
A Visit is a single instance of a customer (or party) entering your service flow via Waitwhile whether via a waitlist or booking. Every time someone engages with your Waitwhile system (to be served, scheduled or join the waitlist), a new Visit record is created.
Note: Returning customers will create a new Visit each time they come to your business or use your service.
Key moments that trigger a visit
A Visit is created when:
- A user joins your waitlist to be served. 
- A user schedules a booking / appointment. 
- A booking request may pass through intermediate states (like “pending” or “draft”) before becoming a full Visit. (This will work if Booking Approval is enabled). 
- Imported customers count toward your total number of visits. 
- Anonymous customers also count toward your visits for the purpose of capacity management. 
- Moving a customer from one location to another is treated as a new visit. 
Note: Waitwhile only creates a Visit when a customer takes action, such as joining your waitlist or making a booking. Simply browsing your site or interacting with it does not count as a Visit.
Visit lifecycle & states
After creation, a Visit can progress through several states:
- BOOKED: The customer has scheduled a time. 
- WAITING: The Visit sits in queue, waiting to be served (includes queued bookings). 
- SERVING: The customer is currently being attended. 
- COMPLETE: The Visit has been completed / the service is finished. 
Also, a Visit may be flagged with statuses such as Cancelled, No-Show, or Removed depending on what happens.
How visits are reflected in Analytics
- Total Visits: Includes all active Visits in the given time period (bookings, waitlist entries, etc.). 
- Booking Count: Visits that begin as bookings are included under their scheduled date. 
- Completion & Dropoffs: Visits are classified as completed if they finish normally; or as dropoffs if cancelled, no-showed, or removed. 
 Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.
 Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.

