Waitwhile makes it easy to share access to your waitlist and appointment scheduling pages — so customers can join, check their status, or book appointments quickly. You can share links directly, embed them on your website, or use QR codes for walk-ins.
This guide explains the different types of public and internal staff links available in Waitwhile and how to use them.
Public-Facing Links (For Your Customers)
These links are designed for your customers and can be shared through your website, in a text or email, or displayed on a kiosk or tablet.
Customer Actions:
Find a Location
General registration
Join the waitlist
Book an appointment
View the waitlist
Check-in upon arrival
Check your status in line
Key Public Links:
Location directory (List of locations):
Found in Avatar Menu > Account Overview > Location Directory
waitwhile.com/accounts/{your_account_shortname}Location page (General registration):
waitwhile.com/locations/{your_location_shortname}Waitlist only link:
waitwhile.com/locations/{your_location_shortname}/waitlistAppointment booking link:
waitwhile.com/locations/{your_location_shortname}/bookings/addView the Waitlist
waitwhile.com/locations/{your_location_shortname}/waitlistCheck-in upon arrival Link:
waitwhile.com/locations/{your_location_shortname}/checkinCustomer Status Page (auto-generated per visit):
This is sent via SMS or email and lets each guest view their real-time wait estimate.
Note: To turn on or edit your location’s public-facing page:
Go to Location Settings > Registration > Web
Internal Links (For Your Team Only)
These links are for staff use only and should not be shared with customers. Use them to manage guests, view schedules, or serve customers.
Internal Management Links:
Manage all visits:
https://new.waitwhile.com/visitsManage waitlist:
https://new.waitwhile.com/visits?visitState=waitlistManage bookings:
https://app.waitwhile.com/visits?visitState=bookingsEdit Location details & public URLs:
Go to Location Settings > Location Details
Summary of Links
Link Type | Accessibility Level | Who It’s For | Purpose |
Registration (web) | Location | Customers | Join a waitlist or schedule a booking |
Waitlist only registration (web) | Location | Customers | Join a waitlist |
Booking only Registration (web) | Location | Customers | Schedule a booking |
Location directory (web) | Account | Customers | See all available Locations |
View Waitlist | Location | Customers | View the waitlist, your position in line and those in front of you |
Status Page | Location | Customers | Track your place in line |
Manage waitlist | Location | Staff | Manage customers on a waitlist |
Manage bookings | Location | Staff | Manage customers that have bookings |
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.