To help you better manage your SMS budget and understand your messaging habits, Waitwhile now offers a Message Credit Usage Report. This report provides a detailed breakdown of how many message credits you've used over a selected time period — helping you plan ahead and estimate future costs with confidence.
What Is the Message Credit Usage Report?
The Message Credit Usage Report shows you:
Total message credits used during a selected date range
Breakdown of usage by location (if applicable)
Number of messages sent
Average message length (in segments)
Message cost
This report is perfect for reviewing historical usage, forecasting future credit needs, and ensuring your message budget aligns with your business activity.
How to Access and Pull the Report
Log in to your Waitwhile Account
Go to waitwhile.com and sign in.
Navigate to Account Overview
In the left-hand avatar menu, go to Account overview.
Click on Account settings > Plan & Billing.
Click the Usage Report
Select your preferred date range and click Download CSV. This will populate an exported .csv file for your viewing.
Using the Report to Estimate Costs
Once you have your report, you can estimate your SMS costs using the total message credits used and your current cost per message credit.
Example:
Total credits used last month: 8,500
Your SMS credit rate: $0.02 per message credit
Estimated cost: 8,500 × $0.02 = $170
This can help you plan your next message credit purchase and forecast expenses for high-traffic periods.
How to Reduce Message Credit Usage
Here are a few ways to keep your SMS costs efficient:
Shorten your messages to use fewer segments
Use Email for non-urgent follow-ups when possible
Note: The available historical data for this report differs by subscription plan.
Starter plan: 90-day historical look back
Business plan: 365-day historical look back
Enterprise plan: 2-year historical look back
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com