Stats in Waitwhile provides an at-glance snapshot of how your business is doing, accessible to all team members on a specific location. Filled with data from up to the last seven (7) days, it makes it easy for staff, store associates, managers, and others to get better insight into how the business is progressing throughout the day.

You can set the time range in Stats to today, yesterday, or last seven days. If you want access to more detailed analytics and historical insights, see Analytics.

The key metrics widget provides updates on a few key metrics for your business at one specific location.

The bookings card displays the number of parties that have scheduled appointments for the dates selected. If they were a booking that later turned into waitlisted, they are counted here (not under Waitlisted parties). Ongoing bookings refers to the number of bookings still being served.

Waitlisted represents the number of parties that were placed on the waitlist for the dates selected. Waitlisted bookings are excluded from this number and instead counted under Bookings, as mentioned above. Waiting is the number of parties that are currently on the waitlist.

Serving is the total number of parties that were served in the time frame selected. This include bookings, waitlisted, and directly served parties. Serve rate shows the percentage of visits that were served in the time range selected. While it is not common, this can be greater than 100% if enough of the served visits originally registered outside of the time window selected.

Wait time displays the average amount of time the parties were in the waitlist before being moved to the serve list for the time frame selected. Longest wait time is simply the longest a single party was in the waitlist before being moved to the serve list.

Serve duration is the average amount of time the parties were in the serving list before being moved to the completed list. Longest serve time is the longest a single party was in the serving list before being moved to the completed list. These durations exclude auto-completed visits.

Peak line length show the maximum number of parties in the waitlist at any point in the date range selected, whereas Avg line length displays the average number of parties in the waitlist during the date range selected.

In Total visits, you can see the total number of visits that were active at one point in the timeframe selected (today, yesterday, or last seven days). It shows the progression of completed or dropped off visits, related to the total visits of that period.

Bookings are included in Total visits based on the date of the appointment, not the date of creation. Visits served, completed or dropped off a different day from the original registration will also be counted here.
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Each active visit is classified into one of the following:

Dropoffs is displayed as a pie chart, showing the breakdown of the number of dropped-off visits.

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Dropped-off visits include:

In the Visit creator pie chart, you'll find a breakdown of the visits that were created by staff vs guests.

The Users table shows all users ordered by the number of visits they have had for the selected time period, in descending order. Meaning, users with the most total visits will be at the top of the table.

The metrics in the table include: Total visits, Served, Waiting, Booking, Dropoff, Completed, Avg wait time, and Avg serve time.

The Resource table shows all resources within a single resource category ordered by the most to least total visits. If you have multiple resource categories, they are displayed in separate tables.

The metrics in the tables include: Total visits, Served, Waiting, Booking, Dropoff, Completed, Avg wait time, and Avg serve time.

The Service table shows all services within a single service category ordered by the most to least total visits. If you have multiple service categories, they are displayed in separate tables.

The metrics in the tables include: Total visits, Served, Waiting, Booking, Dropoff, Completed, Avg wait time, and Avg serve time.

Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.