The performance updates report in Waitwhile provides businesses with a detailed analysis of how staff members perform over the course of a week. It focuses on metrics related to customer service, efficiency, and overall contribution, helping managers monitor and optimize staff productivity while identifying areas for improvement.
What the Report Includes:
Customer Management Metrics:
Total Customers Handled: The number of customers managed by each staff member during the week.
Average Service Time: The average time spent assisting each customer, from the start of service to completion.
Waitlist Interactions: Number of customers added, updated, or checked in by each staff member.
Reservations Managed: The total number of reservations fulfilled by individual staff members.
Efficiency Metrics:
Response Times: How quickly staff members update waitlist statuses or engage with customer inquiries.
Service Speed: Comparison of individual service times to the team’s overall average.
Handling Peak Hours: Insights into how staff members perform during the busiest times of the week.
Customer Feedback Metrics:
Customer Ratings: Average ratings and feedback given for staff interactions (if feedback is enabled).
NPS (Net Promoter Score): Score based on how likely customers are to recommend their experience, with specific mentions of staff performance.
Staff Contribution Metrics:
Percentage of Total Workload: The proportion of the overall customer volume managed by each staff member.
Task Breakdown: A detailed summary of actions performed by staff, such as waitlist updates, table assignments, or booking confirmations.
Shift and Schedule Insights:
Shift Coverage: Analysis of performance during assigned shifts, including comparisons between peak and off-peak hours.
Attendance Trends: Tracking missed shifts, early logouts, or additional hours worked (if tracked via integrations or manual logs).
Custom Tags or Roles:
If staff members have specific roles (e.g., host, server, or manager), performance can be broken down by role to assess their contribution to the team’s overall performance.
How to enable your performance report
Each user must enable their own performance report.
Select your frequency: daily or weekly
make sure waitwhile.com has been whitelisted with your email domain so updates do not end up in your SPAM folder.
Click Save
Benefit of the performance report
Identify Top Performers:
Recognize staff members who consistently perform well, enabling rewards or promotions based on data.
Pinpoint Improvement Areas:
Highlight staff who may need additional training or support to improve their efficiency or customer interactions.
Optimize Scheduling:
Use performance data to assign shifts strategically, ensuring the best staff are available during peak hours.
Boost Team Productivity:
By providing staff with insights into their performance, businesses can motivate the team to meet specific goals or metrics.
Improve Customer Experience:
Better staff management leads to quicker service, lower wait times, and higher customer satisfaction.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.