Understanding the Analytics Tables

How to leverage the tables in Analytics in Waitwhile 3.0.

Jakob Larsson Stern avatar
Written by Jakob Larsson Stern
Updated over a week ago

In addition to a number of charts, you will also find tables towards the bottom of the page to help you analyze your business' performance. There are a few different ones:

  • The User table includes all your users to make it easy to compare their performances across a number of metrics.

  • The Resource table(s) outlines actions associated to each resource grouped by Resource categories.

  • The Service table(s) focuses on actions associated to each service, grouped by Service categories.

  • The Custom fields table(s) shows metrics related to your custom input fields.

The metrics that we look at in the tables are the same for all of them, namely:

  • Waitlisted: Number of waitlisted parties. Excludes bookings that were waitlisted.

  • Bookings: Number of scheduled appointments. Includes bookings that were waitlisted.

  • Served: Number of served parties.

  • No-shows: Number of parties that no-showed.

  • Cancelled: Number of parties that cancelled.

  • Avg wait time: The average amount of time the parties were in the waitlist before being moved to the Serve list. Excludes waitlisted bookings.

  • Avg serve time: The average amount of time the parties were on the Serve list before being moved to the Completed list.

Please note that the tables use the same timeframe as you set for the charts, chosen in the top left corner of the Analytics page.

User table

The User table outlines the actions taken by each user. GUEST represents actions taken by your guests directly. WAITWHILE SYSTEM relates to actions taken by the system, i.e. automated actions.

Resource table(s)

The Resource table outlines the actions associated to each resource. If there is a resource named First available, it represents actions randomly assigned to a resource. Please note that there is a separate table for each resource category you set up.

Services table(s)

The Services table outlines the actions associated to each service. There is a separate table for each service category.

Custom fields table(s)

The Custom fields tables will differ from location to location depending on if you have any custom input fields set up, and if so what types they are.

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