Waitwhile

Share a link in your messages for guests to follow the waiting process in real-time

The Customer Status Page: Real-time updates for your customers

How to message guests directly on the status page and initiate 2-way conversations.

Status Page Messages

Public location links you can use to allow customer to join a waitlist, book an appointment, or view their place in line from a public display.

Navigating the queue: Allow customers to join, Book, and Track their Spot with Ease

Links galore, but confusion no more! A list of the most used registration links in Waitwhile.

Understanding Waitwhile's public links and their uses

Learn how to share your appointment or place in line with other people in your party

Sharing visit details with your party in Waitwhile

Christina Kokkinou

Lindsey Gagnon

Leslie Leemauk

Customer journey 

Learn how to customize the details you collect on behalf of your customers when they book an appointment or register to your waitlist.

Customers Details

Learn how you can use the Customer ID input field in Waitwhile to track unique customer data specific to your business.

How to use the Customer ID input field

How you can use Notes in Waitwhile to store important information on a customer or booking/visit.

How Notes are used in Waitwhile

Make sure your guests accept terms before joining

How to add a policy for guest consent

configure what information is collected from customers and how it’s used.

Customer details

Manage how your customers register

Choose the information displayed on your registration pages

How to configure the registration pages

Provide a self-service option customer to join queues, book appointments or check in a location.

How to configure Waitwhile on a kiosk.

Allow your customers to register from their mobile device using a QR code.

How to print your QR codes

Allow customers to join your restaurant waitlist from Google Maps

How to add your waitlist to Google Maps

How to give customers that ability to register through your business website

How to embed Waitwhile on your website

Understand how Service-based Ticket IDs can help keep customers and staff aligned while queues are moving quickly.

Easily identify customers with Service based Ticket IDs

Learn how customers can use the Waitwhile App Clip to join your waitlist or book appointments through a fast, native iOS experience.

App Clips on Waitwhile

How your customers can join your waitlist or schedule bookings with your public pages

Registration

How to redirect a custom URL to your Waitwhile public pages

Use a custom URL for your Public pages

Pass customer information via URL parameters to your Waitwhile check-in and booking pages

Pre-filling guest info with URL parameters on your public registration

Let your customers schedule time directly in Google Maps.

How to add your Waitwhile booking link to Google Search and Maps

How to add Facebook tracking to Waitwhile

Learn how staff can use query parameters to pre-fill and submit customer bookings or waitlist visits in Waitwhile

How staff can add bookings directly into Waitwhile using query parameters

How to use query parameters in Waitwhile URLs to eliminate manual data entry

Streamline customer interactions with query parameters

We’re excited to bring powerful SMS registration customization options directly into your Location Settings.

SMS registration

Additional options for advanced registration configurations

Advanced registration settings

Learn more about how you can properly configure your arrival settings and improve customer experience while streamlining your operations

How to manage your arrivals in Waitwhile

How to enable Capacity Management for your business

Configure Waitwhile for Capacity Management

Learn how to configure your customer QR code to expedite the check-in process

How to use a QR code for check-in

Learn how Waitwhile can handle customer arrivals

Arrivals

Learn how to display your Waitlist on a TV monitor within your lobby, waiting room, or reception area.

How to Display your Waitlist on a TV monitor

Configuration options to customize the Waitlist display in your lobby, waiting area, or service center.

How to configure the Waitlist display

Configuration options to customize the Serving display in your lobby, waiting area, or service center.

How to configure the Serving display

Learn about Waitwhile's public displays, the key benefits, and the different types that you can utilize.

Public Displays

How to use the Waitlist Display to direct customers to a counter

Let customers see the waitlist or serving list on a monitor or from their own mobile device

Public displays

How to make your Booking or Waitlist registration experience look and speak like your brand.

How to design the registration & check-in experience

Learn how to make basic changes to the look and feel of your signup flow using CSS

Styling Public Pages with CSS

Custom design

This guide walks you through the various automation settings in Waitwhile and how to set them up to optimize your workflow.

How to use automation in Waitwhile

How to use Waitwhile to automatically move bookings to the waitlist at a set time or from a specific customer action.

Automation: How to move bookings to the Waitlist

How to use Waitwhile to automatically remove bookings and visits in different stages.

Automation: How to remove visits & bookings

Automation: How to configure Waitlist prioritization rules

How to move customers to another location in your account once they are completed using automation.

Automation: Moving completed visits to another location

Learn how to automate your repetitive tasks using smart rules

Automation

Find answers and get help from Intercom Support and Community Experts

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