Service Ticket IDs in Waitwhile are unique identifiers automatically assigned to each customer when they join your waitlist or booking queue. They act like a “ticket number” that helps you and your staff easily identify, manage, and organize customers as they wait.
By default, ticket IDs are assigned in a simple numeric sequence. However, with Service-based Ticket IDs, you can customize these IDs to reflect different services at your location. This makes it easier to distinguish between customer types and keep your operations running smoothly.
For example:
A customer joining the Consultation queue could receive a ticket ID like C101.
A customer joining the Repair queue could receive a ticket ID like R205.
A customer joining the Pickup queue could receive a ticket ID like P057.
This way, your staff can instantly recognize what service a customer is waiting for based on their ticket number.
This is a short code (a number with a prefix) that helps you:
Track customers in order: Each guest receives a unique identifier, making it easy for staff to call the next customer in line.
Stay organized across multiple services: Ticket IDs can reflect which service the customer is waiting for, not just their position in line.
Communicate clearly with customers: When customers receive SMS, email, or on-screen updates, their Ticket ID is included, so they know exactly when it’s their turn.
How to configure Ticket IDs by Service:
Follow these steps to configure Ticket IDs for each service in Waitwhile:
Navigate to Location Settings
Go to Settings.
Select Registration
Click Customer Ticket ID
Select Ticket ID by service
Save changes
If you have not already, add your Services. Keep in mind, the first letter of your Service name will be included in the Ticket ID code.
Enable your Public Display and configure the settings to show the Ticket ID
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.