Capacity Management in Waitwhile helps you control and optimize the number of customers that can be served at any given time. This ensures that you’re managing your resources effectively and avoiding overcrowding or overwhelming your staff. With flexible settings, you can easily set and adjust capacity limits to suit your business needs.
Benefits of Capacity Management
Improved Customer Experience: Avoid long wait times and overcrowding by controlling how many customers can be served at once.
Staff Efficiency: Help your team work at a manageable pace, preventing burnout during busy hours.
Resource Allocation: Ensure you have enough resources, like staff or space, available to serve the number of customers at any given time.
Enabling Capacity limit and Quick serve widget
You can enable the Quick serve widget to help staff members add or remove visits by a click of the + or - button in the Serving queue. You can also define the maximum number of visits you wish to have on your serving queue.
Note: The Quick serve widget and the Capacity limit can be set up separately, you don't need to enable both for them to work. This could be useful in case you want to have a max limit in the serving queue, but you don't want the staff to be able to add anonymous visits.
To start using these features for your business, follow these steps:
Log into Waitwhile
Use your admin credentials to access your Waitwhile account.Navigate to Capacity Management Settings
Go to Settings and select Arrival from the sidebar. Under this menu, you’ll find Capacity Management.
Enable the Quick serve widget
Check the box to show the Quick serve widget in the Serving queue.
You can set up a limit to your serving capacity by adding a number in the Capacity limit field. This will automatically prevent your staff from serving any bookings or waitlist entries once the serve capacity is reached.
Save Changes
Once your capacity limits are set, click Save to apply the changes to your account.
How staff can use Capacity Management
Your staff plays a crucial role in managing customer flow and ensuring capacity limits are respected. Here's how they can use the Capacity Management:
Allow Customers to enter without registering
If you wish to only create a Waitlist once you have reached capacity, allow your staff to use the digital counter to add anonymous customers until capacity is reached.
Monitor the Serving Capacity
Staff can view current waitlist or booking levels in real time. The system will automatically prevent new customers from being served once the capacity limit is reached, reducing the need for manual oversight.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.