The Arrival Settings in Waitwhile allow you to configure how your system handles customer arrivals, helping you optimize the flow of your waitlist and bookings. With these settings, you can customize notifications, arrival statuses, and interactions to suit your business' needs.
Follow this guide to understand and configure your arrival settings for a smooth and efficient customer experience.
Accessing Arrival Settings
Setting Up Check-in Methods
You can choose from several ways customers can check in when they arrive at your location:
Web Check-in:
Let customers register their arrival through a URL on their own device.
Check-in from your Registration flow:
If you prefer, you can manually check customers in when they arrive. This is useful for businesses that want a more hands-on approach.
Self Check-in Kiosk:
Enable self-check-in kiosks where customers can announce their arrival without staff assistance. This is ideal for businesses handling large volumes of customers.
QR Code Check-in:
Use a QR code that customers scan to check themselves in. This provides a contactless and seamless check-in experience.
Manual Check-in:
If you prefer, you can manually check customers in when they arrive. This is useful for businesses that want a more hands-on approach.
Tips for Optimizing your arrivals
Once you have your Check-in method(s) established, we also recommend that you enable additional configurations to properly optimize your arrivals. This includes:
Configuring Arrival Notifications
Notifications ensure that both your team and customers stay informed about appointment or waitlist status. In the Messages section, you can adjust the following:
Customer Messages:
Give customers instructions to mark themselves as arrived by customizing the messages they receive, which can also include details such as their position in line or when they can expect to be seen.Staff Notifications:
Configure notifications for your team when a customer arrives. This helps staff stay updated and manage their workflow efficiently.
Managing Arrival Statuses
Arrival statuses allow you to keep track of customers in various stages of their visit. Customize how you want to mark and manage arrivals in the Customer Journey with the following options:
Automatically Mark as Arrived:
You can enable automatic status updates when a customer checks in. This removes the need for manual updates and ensures a smooth process for both customers and staff.Arrival Thresholds:
Set time thresholds for when customers are marked as late or no-show, helping you maintain an efficient queue or appointment schedule.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.