Waitwhile

Learn how to customize your SMS texts and email messages that are sent to your customers.

Messages: The Basics

How to Send Bulk Messages

How URL shorteners in SMS help reduce costs.

URL Shorteners in SMS Messages

Lindsey Gagnon

Jakob Larsson Stern

Johanna Toth-Gyalokay

Learn about how Waitwhile communicates with your customer and how to use these messages to make the perfect customer flow

Messages & Communication

Use variables to personalize your SMS and Email messages with customer-specific information.

How to personalize your Messages with Variables

Dynamically include information in your messages based on advanced criteria.

Advanced message customization with Conditional Logic

Integrate Waitwhile with your preferred messaging service

Using your own SMS messaging provider

This article helps you further customise your message templates by adding data variables that are in included in the default list.

Add Advanced Data Variables

Customizing your messages

Let customers reply to messages with keywords to update their status automatically.

Message Reply Triggers

Use canned SMS and Email responses for your most common questions and updates with Saved Replies.

Creating Saved Replies

Two-way communication with your guests

This article will dive into the details around how your SMS Credit works, how to get more, and what happens when you run out

All About SMS Credits

Make sure you don't run out of messages by understanding your account message limits

Understanding Message Limits

Message credits and limits

Learn about common delivery errors for SMS messages to your guests and how to resolve it

Why are my SMS texts not delivered?

Learn about common problems when sending Emails in Waitwhile and how to resolve it

Why are my Email messages not delivered?

FAQ: Why is "Reply STOP" being added to confirmation texts?

Helping you reduce your number of blocked and rejected SMS and emails.

How to avoid getting your SMS and Email messages blocked or rejected

How your guests can unsubscribe from SMS or Email messages from Waitwhile

How Your Customers Can Opt Out of Messages

Chris Klemming

Message delivery issues and compliance

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