Waitwhile

Learn about Waitwhile customizable 2-way messaging options

Messages Overview

Messages Settings

Lindsey Gagnon

Jakob Larsson Stern

Christina Kokkinou

Learn about how Waitwhile communicates with your customer and how to use these messages to make the perfect customer flow

Messages

How to configure your customer messages

Use variables to personalize your SMS and email messages with customer-specific information

How to personalize your messages with variables

Let customers reply to messages with keywords to update their status automatically.

Message reply triggers

How URL shorteners in SMS help reduce costs.

URL Shorteners in SMS Messages

How your guests can unsubscribe from SMS & Email messages from Waitwhile

How your customers can opt-out of messages in Waitwhile

Learn about different customer communication options when using Waitwhile bookings.

All About Booking messages

How to configure your customers messages for Bookings

How to configure your Booking messages

Learn about customer messages & how to configure them for your business

Customer messages

What are Team Notifications & how Waitwhile can help notify your staff of important customer updates.

Team Notifications

How to configure your Team & User notifications.

How to configure your Team notifications

Get a notification when a certain resource is assigned to a guest.

Send notifications based on the resource

Allow push notifications to display throughout the Waitwhile platform

In-app push notifications

Leslie Leemauk

keep your staff informed about important events and updates

Team notifications

Learn how to create pre-configured SMS and Email responses for your most common questions and updates with Saved Replies

Creating Saved Replies

Allow your staff to quickly respond to common inquiries or messages.

Saved replies

Send Email & SMS messages in your customers preferred language

How to configure your messages in different languages

Learn about advanced data variables to customize your message templates.

Using advanced data variables

Dynamically include information in your messages based on advanced criteria.

Advanced message customization with Conditional Logic

Steps needed to submit a request and verification to send SMS from a dedicated phone number

How to request a dedicated phone number for SMS

Integrate Waitwhile with your preferred messaging service

Using your own SMS messaging provider

Guides & configurations for advanced messaging options

Advanced messaging

This article helps you further customise your message templates by adding data variables that are in included in the default list.

[Legacy Settings] Add Advanced Data Variables

Learn how to customize your SMS texts and email messages that are sent to your customers

[Legacy Settings] Messages: The basics

Use canned SMS and Email responses for your most common questions and updates with Saved Replies.

[Legacy Settings] Creating Saved Replies

Legacy Settings

Find answers and get help from Intercom Support and Community Experts

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