Waitwhile

Learn about Waitwhile customizable 2-way messaging options

Messages Overview

Messages Settings

Lindsey Gagnon

Christina Kokkinou

Leslie Leemauk

Learn about how Waitwhile communicates with your customer and how to use these messages to make the perfect customer flow

Messages

How to configure your customer messages

Use variables to personalize your SMS and email messages with customer-specific information

How to personalize your messages with variables

Let customers reply to messages with keywords to update their status automatically.

Message reply triggers

How URL shorteners in SMS help reduce costs.

URL Shorteners in SMS Messages

How your guests can unsubscribe from SMS & Email messages from Waitwhile

How your customers can opt-out of messages in Waitwhile

Learn about different customer communication options when using Waitwhile bookings.

All About Booking messages

How to configure your customers messages for Bookings

How to configure your Booking messages

Push Notifications let you send real-time guest updates and can be enabled per message template in Waitwhile.

How to enable and configure Guest Push Notifications

Learn about customer messages & how to configure them for your business

Customer messages

What are Team Notifications & how Waitwhile can help notify your staff of important customer updates.

Team Notifications

Get a notification when a certain resource is assigned to a guest.

Send notifications based on the resource

Allow push notifications to display throughout the Waitwhile platform

Team Push Notifications for staff

How to configure your Team & User notifications.

How to configure your Team Notifications

keep your staff informed about important events and updates

Team notifications

Learn how to create pre-configured SMS and Email responses for your most common questions and updates with Saved Replies

Creating Saved Replies

Allow your staff to quickly respond to common inquiries or messages.

Saved replies

Learn about advanced data variables to customize your message templates.

Using advanced data variables

Dynamically include information in your messages based on advanced criteria.

Advanced message customization with Conditional Logic

Steps needed to submit a request and verification to send SMS from a dedicated phone number

How to request a dedicated phone number for SMS

Integrate Waitwhile with your preferred messaging service

Using your own SMS messaging provider

Guides & configurations for advanced messaging options

Advanced messaging

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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