We recognize that every business is unique and we are certainly not a "one-size-fits-all" type of platform; there are so many options to customize Waitwhile to fit your needs! This article will go into detail about properly setting the building blocks of an account that will increase efficiency and customer satisfaction and set you up for a successful operation powered by Waitwhile!

Overview

We will go into this a bit more further down

Set up your first location by completing all of the details for your business under Location Details.

This includes:

In Waitwhile, Services represent the specific offerings that your business provides to customers. These can include appointments, consultations, repairs, or any activity that requires time or resources (staff members)

Example Services:

When creating your Services, you can set different different attributes such as Service category, service duration, price, service description, availability, and other optional settings that best match your business needs.

In Waitwhile, RESOURCES refer to the tools, spaces, equipment, or personnel required to perform specific services or manage bookings efficiently.

Example Resources:

When setting up your Resources, you can configure Resource categories, descriptions, availability, service specialities, upload imagery, and much more.

Waitwhile offers customizable messaging options to help you communicate efficiently with customers & staff at every step of their visit or booking journey. Whether you’re sending notifications, reminders, or follow-ups, managing your message settings ensures your communication is clear, timely, and aligned with your business needs.

Waitwhile offers two (2) types of Messaging:

Within Customer messages & Team notifications, you can enable messages that work best with your customer flow, create customized templates that speak like your brand, and event personalize your messaging with variable text. You can even create Saved replies that can be sent for your most frequently asked questions.

Waitwhile is a versatile platform that enables businesses to efficiently manage waitlisting and bookings, providing a seamless experience for both customers and staff.

For waitlisting, customers can join the queue remotely through a customized registration link or in person, receiving real-time updates on their position and estimated wait time via SMS or email.

From the Waitlist settings, you can configure how your waitlist should function, the different elements that are visible on your registration pages, and how the waitlist should work if you also offer bookings.

Businesses can set booking parameters to manage capacity, prevent overbooking, and optimize staff schedules. From the Booking settings, you can configure your booking availability, whether customers have the ability to reschedule or cancel their booking, and if your bookings should sync to your waitlist at a set time.

Customer details are essential to personalizing the guest experience and improving the management of your waitlist, appointments, or services. With Waitwhile’s Customer Detail Settings, you can configure what information is collected from customers and how it’s used.

A positive customer experience starts with a cohesive experience. That’s where branding comes in! Don’t forget to customize your account so that Waitwhile seamlessly integrates with your business style 😎

Learn about how you can customize your Waitwhile account’s style and put it into action under the Custom design settings

Your customers will be able to join your waitlist or schedule appointments through your public registration options. These include:

Did you know that Waitwhile is ideal for teams to use together? Don't wait to get the ball rolling, invite your staff to collaborate in Waitwhile! Sending them an invitation is easy and it’s free.

Invite your colleague to join your Waitwhile through the Account overview settings

Have multiple locations? You can duplicate all of your configurations to create multiple locations.

To ensure that your Waitwhile account aligns with your business’s workflow and delivers a seamless experience, don't forget to regularly review Waitwhile Analytics to track average wait times, no-shows, and customer feedback. Use this data to make adjustments to your queue management or appointment scheduling for improved efficiency.

Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.