If you’re trying to create a new Waitwhile account using a personal Gmail address (e.g., example@gmail.com), you may notice that sign-up isn’t available. This is intentional and part of how we ensure Waitwhile works best for the businesses we serve.
Why we no longer allow Gmail sign-ups:
Designed for businesses: Waitwhile is built to help businesses manage queues, bookings, and customer flow. By requiring a business email, we can better support organizations that are set up to make the most of the platform.
Reduce duplicate or test accounts: Many Gmail addresses can be created quickly and used to spin up multiple trial accounts. This change helps us keep Waitwhile clean and focused.
Better customer experience: With verified business emails, we can provide more tailored onboarding, resources, and support to set your team up for success.
What if I already use Gmail with Waitwhile?
No need to worry — existing customers with Gmail accounts are not affected. You’ll continue to have full access to your account.
This update only applies to new sign-ups going forward.
What should I do if I don’t have a business email?
If you don’t have a business email address today, we recommend setting one up through your domain provider (e.g., using yourname@yourcompany.com). This not only allows you to sign up for Waitwhile, but also helps your business appear more professional to customers.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.