If you've forgotten your password, you can reset it by going to app.waitwhile.com/forgot-password. And then enter your email and click Reset my password 👇
Seeing an error when logging in?
If you run into an error screen as you're trying to log in for the first time or you're locked out of your account, you can do the following:
Additional steps to consider include refreshing your page to resolve temporary glitches and checking your network settings to ensure required domains for Waitwhile are not blocked.
Delete the cache in your browser and try logging in again. You can find the steps to delete your cache in the 2nd part of this article.
If deleting the cache doesn't help, you can try logging in through another browser. We suggest using Google Chrome, but Safari and Firefox are great as well.
If this doesn't help, check status.waitwhile.com to see if we've any known current outages.
If there aren't any outages, ask a teammate with ADMIN or OWNER access to check your permissions in Waitwhile under Account settings > Users.
You might not have a user account connected to your email address, in this case your colleague needs to send you a user invite.
If your colleague cannot send you an invite, it might be possible that you already have a user registered on a different Waitwhile account. In this case you need to get that user deleted before you can receive a new invitation. If you don't know how, reach out to support via chat or email (support@waitwhile.com).
Check for external factors: Waitwhile relies on external providers like Google Cloud Platform (GCP). If a GCP outage occurs, it may affect login functionality. Refresh your page and check the status of the outage for updates. Services are usually restored within an hour.
Issues with SSO/SAML login
If your account is using Single Sign-on (SSO/SAML) then please see this SSO help article for more information or contact our Support team via chat.
Resolving Specific Error Messages
Unauthorised Error
This error may occur if your email is not connected to an account. Contact your account owner or admin to resend an invitation. If the issue persists, use the 'Forgot Password' option to reset your login credentials.
Authentication Failed
This error is often caused by external outages, such as issues with Google Cloud Platform (GCP). Refresh your page and check the status of the outage. Significant recovery is usually observed within an hour.
Login Failed
If you are a new user and encounter this error, try using the 'Forgot Password' option. If that does not work, ask the colleague who invited you to resend the invitation.
Could Not Fetch Your User
This error is typically related to a GCP outage. Refresh your page and check the status of the outage for updates.
Still running into issues?
If everything above looks to be in order and you're still running into issues, reach out to our Support team via Chat and they'll be happy to investigate this further for you!
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.