Single Sign-on (SSO/SAML) setup guide

How to enable SSO for your organization to access Waitwhile

Chris Klemming avatar
Written by Chris Klemming
Updated over a week ago

SSO/SAML is only available for customers on our Enterprise plan.

Currently, only service-provider initiated SAML 2.0 flows are supported.

Security Assertion Markup Language (SAML) is a security standard for logging into applications. SAML-based single sign-on (SSO) gives users access to Waitwhile through an identity provider (IDP) of your choice.

Steps for enabling SSO/SAML on your Waitwhile account

NOTE: SSO/SAML are only available for customers on the Enterprise Plan.

1. Configure your Identity Provider

As a first step, you’ll need to add Waitwhile app to your identity provider.

Use the following information to complete the configuration process with your IdP:

2. Setup SAML/SSO for Waitwhile

Once you’ve configured your identity provider (IdP), complete the Waitwhile SAML/SSO Setup Form by providing the following information:

  • IdP Entity ID: This is the identifier for the Identity Provider you are using

  • IdP SSO URL: This is the URL used to start the login process

  • Public Certificate: This allows to validate SAML requests from your identity provider. It must be an X.509 certificate in the base64 format.

    This value begins with '-----BEGIN CERTIFICATE-----'.

  • List of Allowed Domains (ie. Will be used to verify if users logging into your account have the appropriate email domains.

    • With SAML/SSO enabled you will only be able to invite users using email addresses that match your allowed domain(s).

3. We will review and configure SAML/SSO for you

Typically 2-3 business days after submitting the SAML/SSO setup form you should receive an email from a member of the Waitwhile team letting you know that SAML/SSO has successfully been enabled for your account and added users (with allowed email domains) can begin using to login using SSO/SAML.

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