Give customers the ability to take several actions within Waitwhile as their booking approaches. These actions can help streamline their visit experience, while keeping your staff informed and organized.
Action options will appear on the Status Page, the real-time interface where customers can view live updates about their upcoming appointment. After booking a service, customers receive a unique link to their personal status page, which they can access from their mobile device or computer.
Note: The status page can also be referred to as the Booking confirmation page
Customer Actions
Allow customer to mark themselves as Arrived: Customers can let staff know that they have arrived. The “Arrived” label will be added to the visit.
Allow customer to mark themselves as Delayed: Customers can let staff know that they are running late. The “Delayed” label will be added to the visit.
Allow customers to reschedule booking: Customers are allowed to reschedule their booking.
Allow customers to cancel their booking: Customers are allowed to cancel their booking.
Allow customers to confirm their booking:Customers can confirm their booking 24 hours before the start time.
Allow customers to edit their details: Customers are allowed edit their details on their booking confirmation page.
Now that you have configured your customer actions, you are ready to customize your Display Settings which will allow you to manage the information that your customers see during the booking process.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.