Waitwhile is integrated with Twilio, a leading SMS messaging vendor. Waitwhile agrees to act as an intermediary between Twilio and the Customer for the purpose of facilitating payment for SMS segment costs incurred by the Customer in connection with the performance of the Services.
How are we charged for SMS?
Twilio charges for SMS based on a few key factors:
Destination of Message: The cost of sending an SMS varies depending on the destination country and the type of message being sent. For example, sending an SMS to a mobile number in Australia might have a different cost compared to sending one to a mobile number in France.
Carrier: The carrier to which the SMS is being sent can also affect the pricing. Different carriers may have different rates.
Message Segments: SMS messages are charged per segment. A single SMS message can be split into multiple segments if it exceeds a certain character limit. One segment is 160 characters but the limit can vary depending on the type of characters used (e.g. emojis, accented characters). Each segment is billed separately.
Inbound and Outbound Messages: There are separate charges for inbound and outbound messages. For example, receiving an SMS might have a different cost compared to sending one.
SMS Cost by Country
The below table includes SMS pricing for Waitwhile's top 40 used countries. This chart details out:
Country: The country of the business sending messages and the customer receiving messages.
Plan: The subscription plan(s) that support messaging for the country
Phone Number Type: The type of number that will be assigned by default when you create a location within your account
2-way messaging supported: Whether Waitwhile can receive messages back from your customers in the country.
Outbound price: Sending message to customers & staff
Inbound price: Receiving messages from customers
Requires Registration: Additional steps are required to properly send/receive messages or provision a dedicated number/Sender ID. If additional registration is required, refer to the compliance considerations
Compliance considerations: Additional details that may impact your ability to send/receive messages.
Country | Plan | Phone number type | 2-way messaging supported | Outbound Price | Inbound Price | Requires Registration | Compliance considerations & Additional Notes |
Australia | All Paid Plans | Mobile | YES | $0.0209 | $0.00726 | NO | *Additional options available on Enterprise plan |
Austria | All Paid Plans | Mobile | YES | $0.09477 | $0.00712 | NO | *Additional options available on Enterprise plan |
Bahamas | All Paid Plans | US Toll Free | NO | $0.05082 |
| NO | Sender number will be overwritten by a random Sender ID |
Belgium | All Paid Plans | Mobile | YES | $0.10164 | $0.00726 | NO | |
Brazil | All Paid Plans | US Toll Free | NO | $0.05798 |
| NO | Sender number will be overwritten by a random Sender ID
*Additional options available on Enterprise plan |
Canada | All Paid Plans | Toll Free | YES | $0.01382 | $0.00506 | NO | Canadian mobile carriers enforce strict filtering on A2P messages |
Chile | All Paid Plans | US Toll Free | NO | $0.0703 |
| NO | Sender number will be overwritten by a random Sender ID |
China | All Paid Plans | US Toll Free | NO | $0.03737 |
| NO | |
Denmark | All Paid Plans | US Toll Free | YES | $0.05072 | $0.00347 | NO | |
Finland | All Paid Plans | Mobile | YES | $0.08335 | $0.011 | NO | *Additional options available on Enterprise plan |
France | All Paid Plans | Sender ID | NO | $0.04862 |
| NO | Shortened URLs may produce SMS filtering. Using full URLs is suggested. Contact support to have URL shortening disabled |
Germany | All Paid Plans | US Toll Free | YES | $0.09099 | $0.00347 | NO | *Additional options available on Enterprise plan |
Hong Kong | Enterprise Only | Mobile | YES | $0.066 | $0.03872 | NO | *Additional options available on Enterprise plan |
Iceland | All Paid Plans | US Toll Free | YES | $0.0605 | $0.00347 | NO | |
India | All Paid Plans | US Toll Free | NO | $0.08053 |
| NO | |
Indonesia | All Paid Plans | US Toll Free | NO | $0.4275 |
| NO | |
Ireland | All Paid Plans | US Toll Free | YES | $0.07115 | $0.00347 | NO | *Additional options available on Enterprise plan |
Italy | All Paid Plans | Mobile | YES | $0.08974 | $0.01937 | NO | *Additional options available on Enterprise plan |
Japan | All Paid Plans | US Toll Free | YES | $0.08131 | $0.00347 | NO | Phone numbers in message content are not allowed
*Additional options available on Enterprise plan |
Malaysia | All Paid Plans | US Toll Free | NO | $0.23785 |
| NO | |
Malta | All Paid Plans | US Toll Free | YES | $0.06292 | $0.00347 | NO | *Additional options available on Enterprise plan |
Mexico | All Paid Plans | US Toll Free | NO | $0.10445 |
| NO | |
Namibia | All Paid Plans | US Toll Free | YES | $0.0606 | $0.00347 | NO | *Additional options available on Enterprise plan |
Netherlands | All Paid Plans | Mobile | YES | $0.09351 | $0.00727 | NO | *Additional options available on Enterprise plan |
Norway | All Paid Plans | US Toll Free | YES | $0.0495 | $0.00347 | NO | |
Portugal | All Paid Plans | US Toll Free | YES | $0.04577 | $0.00347 | NO | *Additional options available on Enterprise plan |
Puerto Rico | All Paid Plans | US Toll Free | YES | $0.03179 | $0.00347 | NO |
|
Qatar | All Paid Plans | US Toll Free | NO | $0.2147 |
| NO | |
Romania | All Paid Plans | US Toll Free | NO | $0.07135 |
| NO | |
Saudi Arabia | All Paid Plans | Sender ID | NO | $0.13765 |
| NO | |
Singapore | Enterprise Only | Sender ID | NO | $0.04211 |
| YES | |
South Africa | All Paid Plans | US Toll Free | NO | $0.07328 |
| NO | *Additional options available on Enterprise plan |
South Korea | All Paid Plans | US Toll Free | NO | $0.04782 |
| NO | Only EUC-KR characters are supported by the South Korean mobile operators; Sender Number will be appended with 009 or 006 |
Spain | All Paid Plans | US Toll Free | YES | $0.05335 | $0.00347 | NO | *Additional options available on Enterprise plan |
Sweden | All Paid Plans | Mobile | YES | $0.0429 | $0.00716 | NO | *Additional options available on Enterprise plan |
Switzerland | All Paid Plans | Mobile | YES | $0.07018 | $0.00726 | NO | *Additional options available on Enterprise plan |
Thailand | All Paid Plans | US Toll Free | NO | $0.02952 |
| NO | |
United Arab Emirates | All Paid Plans | Sender ID | NO | $0.10571 |
| NO | |
United Kingdom of Great Britain & Northern Ireland | All Paid Plans | Mobile | YES | $0.03509 | $0.00715 | NO | *Additional options available on Enterprise plan |
United States of America | All Paid Plans | Toll Free | YES | $0.00675 | $0.00347 | NO |
|
*Additional phone number options are available on the Enterprise Plan. Please reach out to your Customer Success Manager if you are a current subscriber or reach out to our support team if you would like to inquire for more information.
Registration requirements are currently displayed based on self-serve plans. Registration may be required if you wish to customize the message templates, provision a dedicated number/Sender ID. Please refer to the compliance considerations for more details.
All prices are shown in USD. Prices are subject to change and the above table is updated on a quarterly basis
Last update: January 9, 2025
Example Pricing
Example 1:
You are a US based business subscribed to the Business plan and provides services to customers within the United States.
Configuration: You will be assigned to one of Waitwhile's US Toll Free shared pool numbers. There is not additional set-up required or registration
To send messages: $0.00675/message segment
To receive messages: $0.00347/message segment
Additional considerations: If you want to include a custom URL in any of your message templates, such as a link to a feedback survey, you will need to reach out to Waitwhile support to request the feature be enabled.
Example 2:
You are a US based business subscribed to the Business plan and provides services to customers within the United States & Canada.
Configuration: You will be assigned to one of Waitwhile's US Toll Free shared pool numbers. There is not additional set-up required or registration.
To send messages:
US customers: $0.00675/message segments
CA customers: $0.01382/message segment
To receive messages: $0.00347/message segment
Additional considerations: If you want to include a custom URL in any of your message templates, such as a link to a feedback survey, you will need to reach out to Waitwhile support to request the feature be enabled.
Example 3:
You are a FR based business subscribed to the Starter plan and provides services to customers all over Europe.
Configuration: You will be assigned to Waitwhile's registered Sender ID for France. There is not additional set-up required or registration.
To send messages:
FR customers: $0.04862/message segment
BE customers: $0.00726/message segment
DE customers: $0.09099/message segment
To receive messages: 2-way messaging is not supported
Additional considerations: Shortened URLs may produce SMS filtering. To use full URLs, reach out to Waitwhile support and request to have this feature disabled.
Additional country support
The above list is not a full comprehensive list of supported countries. If you are looking for a country not listed, please reach out to support for further assistance.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com