When using Waitwhile to send and receive SMS messages in Singapore, businesses must adhere to a set of legal and regulatory requirements to ensure compliance with local laws and industry standards. These considerations go beyond general SMS practices and are crucial for maintaining communications with your customers.
Plan | Phone number type | 2-way messaging supported | Outbound Price | Inbound Price | Additional Fees* | Requires Registration |
Enterprise | Sender ID | NO | $0.04211 |
| S$500 set-up fee S$200/year Sender ID
| YES |
Enterprise Plans:
Registration is mandatory with the Singapore SMS Sender ID Registry (SSIR)
Requires a business within Singapore (local unique entity number)
A foreign business can either register as local subsidiary or as a foreign branch office (need to have a valid UEN)
Non-registered Sender IDs will be overwritten by “Likely-SCAM”
Steps to Register:
Waitwhile creates a new Sender ID (phone number) under a new Twilio Subaccount.
Waitwhile communicates the Sender ID to the Singaporean Company (Customer).
Singaporean Company (this has to be a Singapore registered company/branch, and has to have a UEN) registers Singapore Mobile Number(s) as Sender ID(s) on the SSIR portal.
After registering with the SSIR, Waitwhile will send a copy of your proof of registration and Company's Unique Entity Number (UEN) to provide to Twilio via application form.
Singaporean Company must provide the following to Waitwhile:
Proof of registration with SSIR
Singapore UEN used to register the Alphanumeric Sender ID(s) with SGNIC
ACRA Bizfile Report showing said UEN that is no more than 3 months old
Letter of Authorization (LOA) authorizing Waitwhile to use the registered sender ID to send messages on behalf of Singaporean Company. LOA must be signed by a Director named in the ACRA Bizfile Report. (see attached)
Note: The specific SIDs have to be listed and mapped to the Sender ID. It cannot be 1 SID to multiple Sender IDs.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com