At Waitwhile, we understand that every business has unique requirements. That's why we offer four (4) distinct pricing plans designed to cater to different levels of usage and service needs. Whether you're just starting out or managing multiple locations, we have a plan that will suit your needs.
Plan building blocks
The number of locations and/or queues
The quantity of monthly visitors interacting with the system
The number of SMS messages you wish to send to each visitor
Specific feature requirements and system functionality
Terminology
Location represents a physical location, a queue, a line, or scheduling calendar. E.g. a location can represent a physical store, but if that store has multiple queues, each service point would be a location within your Waitwhile account.
Visits are submitted registrations to the Waitwhile platform. Each time someone joins your waitlist or schedules an appointment, they create a Visit in Waitwhile. A single guest may have multiple visits if they come to your business frequently. A visit does not have to be completed to count against your total allotment. Visits include scheduled, joined, cancelled, no-showed, and deleted registrations.
Message credits are the prepaid allotment of funds that are allocated to sending & receiving SMS messages to your customers & staff. Every time you send or receive a message in Waitwhile, you use your message credits. We offer an initial $2 message credit to all plans for testing.
Let's explore our plans in detail
To learn more about our plans and pricing visit our pricing page.
Free plan
Perfect for those just getting started
Number of Locations: Ideal for a single queue or physical location.
Number of Visitors: Suitable for those that need up to 50 visits/month
Message Credits: Includes a one-time $2.00 in Message Credit which can be used for sending SMS to your visitors. You cannot purchase additional Message Credits on the this plan
Features:
Waitlist Management & Appointment Scheduling
Service & Resource Management
Basic analytics
Starter plan
Great for growing businesses that need more features and support.
Number of Locations: Suitable for small businesses with up to 10 locations.
Number of Visitors: Accommodates up to 2,500 visits/month across your account
Message Credits: Includes $2.00 in Message Credit which can be used for sending SMS to your visitors. You can purchase additional message credits by using the Auto-refill feature.
Features:
All the Features of the FREE plan
Personalized customer messages
Basic chat support
Business plan
Designed for mid-sized businesses with higher visitor volumes and multiple locations.
Number of Locations: Supports up to 10 locations.
Number of Visitors: Handles up to 5,000 visitor interactions/month across your account
Message Credits: Includes $2.00 in Message Credit which can be used for sending SMS to your visitors. You can purchase additional message credits by using the Auto-refill feature.
Features:
All the Features of the FREE & Starter plan
Advanced multi-location reporting and insights
Access to export & import customer data
API Access for Integrations with third-party tools
Enterprise plan
The ultimate solution for large businesses and enterprises.
Number of Locations: Unlimited locations, perfect for expansive operations.
Number of Visitors: Designed to manage a very high volume of visitor interactions.
Message Credit: Custom message packages to fit your specific needs.
Features:
Full suite of visitor management tools
Advanced analytics and custom reporting
Dedicated Customer Success Manager and premium support
Custom integrations and API access
Plan tiers for Starter and Business
Within both the Starter and Business plan subscriptions, Waitwhile will allow you to select from different tiers based on your volume needs.
Starter plan
Tiers within the Starter plan are based on locations and/or visits. Volumes are adjustable in quantities of 1 location or 250 visits/month up to 10 locations/2,500 visits/month.
Example
Customer A: Needs 1 Location with 500 visits/ month.
Plan selection =Starter x 2 for $748/monthon the annual subscriptionCustomer B: Needs 2 Locations with 2,500 visits/month.
Plan selection =Starter x 10 for $372/monthon the annual subscription
Business plan
Tiers within the Business plan are based on locations and/or visits. Volumes are adjustable in quantities of 1 location or 500 visits/month up to 10 locations/5,000 visits/month.
Example
Customer A: Needs 6 Location with 2,000 visits/ month.
Plan selection =Business x 6 for $330/monthon the annual subscriptionCustomer B: Needs 1 Location with 5,000 visits/month.
Plan selection =Business x 10 for $660/monthon the annual subscription
To review plan tiers and build that plan that is right for you visit our pricing page
Ready to choose your plan?
We invite you to consider your business's specific needs and select the plan that aligns best with your operational demands. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help you make the best choice for your business.
Lookin for Event Pricing? Check out Waitwhile for Event to learn more about our pricing plans for one-off, seasonal, and annual event subscriptions.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.