If you are running low on visits or have run out and need more, you will need to upgrade your current subscription plan to support a higher volume of visits.
How to view current visit usage
To see how many visits you have used on your Waitwhile plan:
Navigate to the Account overview > Accounts Settings > Plan & Billing
Under the Business section, you will see your current visit usage
The first number represents the the number of visits used, while the second number is the total allotted visits for the period (e.g. 786 Visits used out of 4,000 allotted).
Note: You have an Admin or Owner user role to view your current usage
How to purchase additional visits
Depending on your current subscription, you may need to change one of the following:
Edit your current plan tier, by upgrading to allow for more visits
(e.g. Starter for 250 visits --> Starter for 1,000 visits)Upgrade to a higher level plan
(e.g. Starter for 2,500 visits --> Business for 3,000 visits)
To upgrade your current plan tier
Waitwhile plan tiers refer to the volume limits within a given plan, such as the Starter Plan for 250 visits or the Starter Plan for 500 visits per period. While the plan (Starter, Business, etc) determines what features are available, the tier determines how many customer visits or locations your account can handle.
To upgrade your current plan tier:
Within the Billing section, click Edit.
Move the slider to the right to adjust your plan to allow for the proper number of visits.
Click Save. Changes will be instant and you should see your visit limit increase immediately.
Example
You are currently on the Business plan with 3 locations/1,500 visits. Moving the slider to the right, you can increase your visits by increments of 500 visits/month up to 5,000 visits.
To upgrade your subscription plan
If you have maxed out the total number of visits on your current plan, you may be required to upgrade to the next plan to purchase the number of visit you require. Just remember, upgrading your plan will also unlock additional features and customization.
To upgrade your subscription plan:
Within the Billing section, click Upgrade.
From the pricing page, select the subscription plan that fits your visit needs.
Example
You are currently on the Starter plan with 3,000 visits. The Starter plan only allows for up to 3,000/month. To select a plan that includes more visits, you will need to upgrade to the Business plan. Once you have selected the Business plan, you will be able to choose the number of visits you need in increments of 1,000 visits/month.
For more detailed information on pricing and plan options, you can visit the Waitwhile pricing page.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.