If you no longer wish to use Waitwhile, you can cancel your subscription directly from your account settings. This guide will walk you through the cancellation process and explain what happens once your subscription is canceled.
Steps to Cancel Your Subscription
Log in to your account
Use your administrator credentials to log in to your Waitwhile account.
Navigate to billing settings
Click on My User profile icon in the lower-left corner of the dashboard.
Select Account Settings from the dropdown menu.
Go to the Plans & Billing section.
Locate the subscription plan
In the billing section, you will see the details of your current subscription plan.
Cancel subscription
Click on End subscription
Confirm your cancellation
Follow the on-screen prompts to confirm your cancelation and review the access level changes
You may be asked to provide feedback or reasons for canceling.
Finalize the cancellation
Once confirmed, your subscription will be set to end at the conclusion of your current billing cycle.
What Happens After Cancellation?
Service Access:
You will retain access to your account until the end of your current billing period.
After this period, your account will be downgraded to the Free plan.
Data Retention:
Customer data and settings will remain intact if you switch to the Free plan.
Access to features will be limited to the Free plan (e.g. ability to customize message templates)
Reactivating Your Subscription:
You can reactivate your subscription at any time by selecting a plan in the billing section.
Account deletion: If you do not log into your account for 6 months it will be automatically deleted.
Key Considerations
Annual Plans: If you’re on an annual subscription, cancellation may not result in an immediate refund unless stated in the terms of service.
Pending Payments: Any unpaid invoices must be cleared before the subscription can be canceled.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.