Waitwhile offers several public display options to help businesses manage customer queues and enhance the customer experience. These displays provide real-time information to customers about their place in line, estimated wait times, and important updates.
The Serving display
The Serving Display is perfect for businesses want to show the name or ticket number of the customers currently being served. Customers can be directed to a specific resource such as a counter, window, or staff member reducing confusion and improving the flow in the service area.
Configure the information you want to display
Go to Location settings > Customer Journey > Public displays. to see the full list of configurations for your Waitlist display.
Customer identifier: Select how customers will be identified on the waitlist
Additional customer details: Choose additional details to display on your waitlist
Note: The following settings do not appear on the serving display:
Show time waited
Show estimate wait time
Page Options:
Show total number of people waiting: Enable this configuration if you want to show the total number of parties being served.
Note: The following settings do not appear on the serving display:
Join Waitlist button
Include in waitlist overview
Play sound when alerted
Show current estimated wait time
Warning: The waitlist & serving displays currently have shared configurations and settings will overlap. Proper testing and review is recommended before going live.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.