The Status Page is a dedicated webpage where customers can check their status in line, view estimated wait times, and receive updates about their appointment or service. This page provides a transparent view of the waiting process, helping manage customer expectations and reducing the need for staff to answer status-related questions.

Waitwhile's Messaging feature allows businesses to communicate directly with customers who are waiting in line. The Status Page Messages allow customers to view a summary of all messages that have been sent & received related to their upcoming visit.

From the Status page messages area, customers can view a summary of both email, SMS, and chat messages related to a specific visit. This includes all message types:

Customers can also use this feature to communicate back with the staff at the business location if 2-way communication is enabled for the location. Go to Location settings > Customer messages > Customer message options to review whether or not you have Allow customer to reply to messages enabled.

Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.