Location Settings in Waitwhile allow businesses to customize how each location operates, ensuring that the customer experience aligns with specific operational needs. These settings give businesses the flexibility to manage workflows, enabling better control over opening hours, services, communication preferences, and more.
Location
Waitwhile allows you to customize the specific details for each location or queue in your account. Setting up these details helps manage customer experiences, from displaying location-specific information to adjusting the accuracy of other Waitwhile features.
Location Details: Manage contact details, business address, opening hours and other basic business elements.
Services: Represent the specific offerings or activities that customers can select when they join a waitlist or book an appointment. Services help businesses define what type of assistance or activity a customer will receive, how long it will take, and which staff members or resources are required to fulfill it.
Resources: Refer to the tools, spaces, equipment, or personnel required to perform specific services or manage bookings efficiently. Resources help businesses ensure the right items or staff are available at the correct time to deliver a seamless customer experience.
Localization: Have Waitwhile adapt to meet the business terms, language, time zone, date, and cultural preferences of different regions or countries where your business operates.
Integrations: Waitwhile offers several integration options, from simple connections via Zapier to advanced customization with webhooks and our API, ensuring a seamless fit with your existing technology stack.
Display Settings: Refer to the customization options that allow businesses to control how their waitlist or booking information appears for their internal staff (resources & users).
Messages
Waitwhile offers customizable messaging options to help you communicate efficiently with customers & staff at every step of their visit or booking journey. Whether you’re sending notifications, reminders, or follow-ups, managing your message settings ensures your communication is clear, timely, and aligned with your business needs.
Customer Messages: Communications sent directly between your business and the customer before, during, and after their visit.
Team Notifications: Are internal communications sent to staff members (users) to help them manage operations efficiently and stay updated on customer activities.
Customer Journey
Customer Journey configurations in Waitwhile allow businesses to tailor the entire guest experience, from the moment customers join a waitlist or make a booking to when they complete their visit. These configurations empower businesses to customize how customers interact with the system and how services are delivered, ensuring the process aligns with operational needs and customer expectations.
Bookings: Whether you are a retailer, doctors office, DMV, or spa, Waitwhile can help you easily manage your bookings, allow your customers to schedule appointments ahead of time, making it easier to manage traffic and provide a seamless experience.
Waitlist: A dynamic, digital queue management tool that helps businesses efficiently manage customer flow, reduce wait times, and enhance the overall customer experience. It provides customers with real-time visibility into their place in line, empowering them to wait comfortably—whether in the lobby, off-site, or on the go—without the frustration of physically standing in line.
Customer details: configure what information is collected from customers and how it’s used.
Registration: Configure how customers sign up and navigate the steps to book an appointment or join the waitlist.
Arrival: Configure how your system handles customer arrivals, helping you optimize the flow of your waitlist and bookings
Public Displays: Configure your digital screens that show real-time information about the queue, providing customers with updates on their wait status, estimated wait times, or place in line.
Custom Design: Customize your registration pages including buttons, fonts, backgrounds and more
Automation: Enable automated actions to reduce the amount of work your staff have to manage.
Trying to location a specific setting but cannot find it? Check out Account Settings
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com