FAQ - Troubleshooting - How To

Tips to overcome technical difficulties and answers to common questions

Heather Greenberg avatar Stacy Grimes avatar Benjamin Woods avatar
24 articles in this collection
Written by Heather Greenberg, Stacy Grimes, and Benjamin Woods

Making Multiple Locations

Add another Location, Queue, or Line to your Customer Flow!
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

How to Add Your Own Privacy Policy

Make sure your guests accept terms before joining
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

HELP! All of my Resources Disappeared!

Did all of your Resources seem to mysteriously disappear? Learn how we solved the case.
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to Add Your Restaurant to Google Maps

Let your diners line up right from Google
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

How to Send Bulk Messages

Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

How to Restrict Settings Access for Users Using CSS

Add CSS to the Custom App Stylesheet to hide areas of the Waitwhile interface
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

Default Account Limits

Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to Import Customers

How to import data to your Customer Database, Waitlist or Bookings
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to Reset your Password

Update or reset your Waitwhile password
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

How to Turn on Geo-fencing

Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

Help! My Booking Slots Aren't Showing!

Don't see time slots that you should? Troubleshoot with this guide!
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

FAQ: Why is "Reply STOP" being added to confirmation texts?

Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to Delete a Location

How to remove a waitlist from your account
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

How to set detailed opening hours by date

Manage your availability by specific dates and months
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

FAQ: Can I use a customized URL instead of the standard URL for my Public Check-in page?

How to redirect a custom URL to your Waitwhile public pages
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

How to add Google Tag Manager (GTM), Google Analytics and Google Ads

Take control of tracking and analytics by adding your GTM or Google Ads ID's to your Waitwhile account
Stacy Grimes avatar
Written by Stacy Grimes
Updated over a week ago

Best Practices: Making Sure Your Messages Don't Get Blocked

Troubleshooting the Blocked SMS Alerts
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

Does Waitwhile have an app for iOS or Android?

Learn about Waitwhile for different devices and how to run it in full-screen mode
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

FAQ: How much does Waitwhile cost?

See some common questions and answers about our pricing and plans
Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

How can I check Waitwhile's Live Status and Availability?

Check if the Waitwhile services are working as expected on status.waitwhile.com
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

FAQ: How do I get help?

Heather Greenberg avatar
Written by Heather Greenberg
Updated over a week ago

Help! My Messages Aren't Sending!

Learn about different errors that may happen when sending SMS and emails in Waitwhile
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

FAQ: How do I cancel my Subscription?

You can cancel anytime and your billing will not be renewed after the current period.
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago

How to Export your Customer and Visit data

Export your Waitwhile customer data and visit history into a spreadsheet
Benjamin Woods avatar
Written by Benjamin Woods
Updated over a week ago