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How Waitwhile complies with HIPAA
How Waitwhile complies with HIPAA
Krzysztof Menżyk avatar
Written by Krzysztof Menżyk
Updated over a week ago

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) is a set of industry-wide standards to safeguard protected health information (PHI) and electronic protected health information (ePHI).

Customers must be able to trust that their health data is being handled securely and their digital privacy respected. HIPAA is one of the standards they rely on for guidance and consistency.

Is Waitwhile compliant?

Waitwhile has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfill their ePHI obligations as we store and process data in a manner consistent with HIPAA standards.

If your business is required to be HIPAA compliant, we can enter into a business associate agreement with your organization.

We have a HIPAA attestation report which covers both the HIPAA Security Rule and HITECH Breach Notification Rule that we can share with you. It's confidential, so if you’re not yet an Intercom user, you’ll be required to sign an NDA (Non-disclosure Agreement) before receiving it.

How to request an HIPAA attestation report?

To access our HIPAA attestation report, current Waitwhile enterprise customers can request a report from their assigned Account / Success Manager or by emailing

To enter into a BAA (business associate agreement) with Intercom, you can reach out to our support team via the chat, or email us at

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