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How to Send Bulk Messages in Waitwhile
How to Send Bulk Messages in Waitwhile

Learn how to send messages to 2 or more people on your waitlist

Lindsey Gagnon avatar
Written by Lindsey Gagnon
Updated over a month ago

Sending bulk messages in Waitwhile allows you to reach out to multiple customers at once for important updates, required actions, or notifications.

You can message multiple customers that are:

  • On the Waitlist

  • Have a booking today

  • Are currently being served

To send a message to a group of customers click into the column you want to message. Below we will show how to bulk message Waiting customers.

image of Visits page pointing to the Booking, Waitlist, and Service column

To select all visits on the page, click the checkbox in the header.

To select specific people, click on the checkbox next to the customers name.

image of how to select all visits on a page

Select Message in the action panel. Compose the message you want to send out to your Customers and click 'Send' to complete.

image of the action panel that appears when you select 2 or more customers

Note: This message DOES count towards the Customer's Message Visit Limit for the subscription level you are on.

Can I Bulk Message Completed Customers?

Because Waitwhile is designed as a waitlisting and appointment setting tool, there is no way to bulk contact Customers after their visit is completed at this time. If wish to send a message to your customers after their visit, we would recommend configuring the completed or follow-up messages under Settings > Messages > Customer messages


Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.

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