If a customer no longer wishes to receive SMS messages from your Waitwhile account, they can easily opt-out. By replying with keywords like STOP, UNSUBSCRIBE, or BLOCK to any message, they will automatically be removed from future SMS communications.
To re-establish communications, the customer needs to reply to the previous message with UNSTOP, START, UNBLOCK.
Note: SMS & Email are treated separately. Opting out of SMS does not automatically opt-out from email or other notifications.
Messaging keyword commands
Keywords to stop receiving SMS from Waitwhile
This is a spam-fighting device that allows each recipient of SMS messages to have an easy way to oppose and/or unsubscribe from the sending list of the message sender. Texting either of the words from the list below will add the customer to the global "Opt-out, no send" list. They will then no longer receive messages from your business' Waitwhile account.
Stop
Stopall
Block
Unsubscribe
End
Quit
Keywords to start receiving SMS again from Waitwhile again
When a customer sends one of the following words, Waitwhile removes the phone number from the global "Opt-out, no send" list and the customer can receive SMS again from Waitwhile.
Start
Unstop
Unblock
Keywords for information on opting out/start receiving SMS
To get more information on text commands, customers can use the following words:
Info
Help
Additional universal keywords for SMS messaging
SMS Mobile text message keywords | Waitwhile action | Mobile text message to data subject (Message receiver) |
STOP, STOPALL, END, UNSUBSCRIBE, QUIT | Waitwhile adds the phone number to the global “opt-out, no send” list for all text messages. No future messages are sent to this phone number even if they create another Visit and the data subject (message receiver) must re-subscribe by sending START or UNSTOP or UNBLOCK in order to start receiving messages again.
This message cannot be modified.
| Your number has been blocked from further SMS from Waitwhile. Reply UNBLOCK to unblock it. |
START, UNSTOP, UNBLOCK | Waitwhile has removed the phone number from the global “opt-out, no send” list for all phone numbers. Messages can be sent again to this phone number for existing/new Visits.
This message cannot be modified.
| Your number has been unblocked. Reply BLOCK to block further SMS. |
HELP, INFO | These keywords return basic helpful information such as how to opt out of messages.
This message cannot be modified.
| Keywords available : CANCEL to cancel your place in line, DELAY to notify you will be late, ARRIVED to notify arrival, BLOCK to block, UNBLOCK to unblock. |
Warning: Opting out from Waitwhile SMS messages, will not automatically opt customers out from receiving marketing communications from your business. Make sure to set up your own workflows for messages that your business may send outside of Waitwhile.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.