The clock icon you see on the left tab of your Waitwhile screen is what we call the ‘Waitlist’. Think of the ‘waitlist’ as a list of everyone that is currently waiting for service at your business. These are the people that, before Waitwhile, would be waiting in your lobby until they are served.
To learn more about how Waitwhile views waiting, watch this video:
Adding Guests to the Waitlist
You (and your employees) can add customers by going to the Visits page and then clicking the black + sign next to the Waitlist Tab name and filling out the information. When they are added to the Waitlist, the customer receives a SMS text message that you have customized right to their phone telling them they’ve been added to the waitlist.
The ability to add guests can also be done through a link can be shared to your guests, displayed on your website, or even on a tablet in your lobby. You can read more about your links here.
What You See When Customers Are Added
As more and more people are added to the list, you may notice icons that appear.
Black Bell: When you click this icon, Waitwhile sends your guest a message that you have customized to say whatever you like. Most people use this ‘Alert’ message to tell the guest that it’s their turn and that they should back to continue with whatever their needs are.
Green Check: When your Guest arrives, the Green Check marks the Guest as ‘currently being served’ by moving them down to the ‘Serving' tab.
If you click on the Visit, the you edit the customer details along with adding tags such as "Arrived".
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.