The Location directory is designed to give your customers a simple, seamless way to find the right place to book with you. Whether you have just a few locations or hundreds, the directory helps organize them in one easy-to-navigate page, so guests can quickly choose the location and services that best fit their needs.
Configure your Location directory
The Location directory lets your customers see all of your business locations in one place. You decide what information to show and how the page looks.
Here’s how to configure it in Account settings > Customer journey > Location directory.
Enable and access the Location directory
Toggle Enabled to make the Location directory live. If disabled, the URL will show
The page will be accessible via the URL shown at the top of the settings page.
Choose the order of the customer flow
Decide where you want your customers to start their journey with you.
Select location first: Customers pick a location before choosing a service.
Select service first: Customers choose a service before being shown available locations providing the chosen service.
Customize your page content
Decide what appears at the top of your directory page:
Show account logo: Displays your account logo (editable under Account settings > Business information). If no logo is set, or if this box is unticked, the account business display name will be shown (editable under Account settings > .
Show page title: Displays the page title (editable under Account settings > Public pages > Localization > Customer journey terms).
Show page subtitle: Displays the page subtitle (also editable in the Localization section).
Map and search bar
You can display a map of your locations to help guests find you visually. Simply toggle Show map to enable it and choose your preferred map style: Default, Midnight, Light gray, or Dark gray.
To allow your customers to free text search for your locations by address, toggle Show address search bar. This makes it easier for customers to find their nearest location. Locations results are then sorted by proximity to your search.
Note: The map and search bars are advanced features. Please contact us if you don't have access to them, but would like to.
Location card details
The location cards are used to provide customers with enough information to proceed to the right one, and you can control what details are shown on each of them:
Show logo: Shows the location logo. The logo is fetched from Location settings > Location details > Location icon, where if no logo is set, the location initials will be displayed instead.
Show open/closed status: Indicates the location's real-time status, whether it's open or closed.
Show open hours: Adds the location's weekly opening hours to the card.
Show address: Displays the location address.
Show geofence information: Shows information about geofence, if enabled for the location.
Show phone number: Shows the phone number registered for the location.
Show status indicator: For locations using the waitlist feature, this exposes current wait times, number of people waiting, or number of people currently being served, depending on your configuration.
Location action
Decide how guests proceed when selecting a location:
Proceed by clicking on a button: A button (with customizable copy and design) appears inside each card — clicking it allows the customer to proceed through the flow.
Proceed by clicking on location item: The whole card becomes clickable and there is no button.
Location cards
Choose how much detail in the location cards is visible by default:
Expanded: All location details are displayed immediately, including opening hours and phone number.
Collapsed but expandable: Location cards start minimized, but guests can expand them to view details like hours and contact info.
Save your changes
Make sure to click Save to apply your settings. The Location directory will update immediately.
Additional customization options
To style your Location directory to your preferred specifications, go to Account settings > Customer journey > Custom design. From here, you can update layout, colors, fonts, and more related to your theme.
Additionally, you can add your own content to the Location directory header and/or to each location card. This content can be customized using markdown syntax, which provides for extensive flexibility, should you need it.
Read more in How to design the registration and check-in experience.
Ongoing improvements
The Location directory is continuously evolving with new features and enhancements. If you’re on an Enterprise plan and have questions about advanced customization or upcoming updates, please reach out to your Customer Success Manager for more details.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com