The Waitwhile location directory offers a seamless way for customers to browse, select, and connect with their preferred branch from a single page. Setting up a location directory simplifies the guest booking experience, minimises wait times, and elevates overall operational efficiency across all your service points.
Location directory set up guide
This article will guide you through the process of setting up and customizing your location directory in Waitwhile.
Access the Location directory settings
Log into your Waitwhile account.
From the main dashboard, navigate to your Account avatar > Account.
Choose Account settings and navigate to Customer journey.
Select Location directory to begin customising your directory settings.
Customise the Location directory settings
Pick Service before location: Waitwhile offers two different customer journey options from the Location directory.
Require customers to select a service before showing available locations
Required customers to select a location before picking a service offering
Note: When Require customers to select a service before showing available locations is enabled:
Service categories will not appear
All enabled services will appear regardless of the locations that are visible on the Location directory.
Page Header: Customise the header with a welcome message or instructions to help guide the customer through the registration process.
Directory display settings
Location cards: Choose to display cards as Expanded (showing all details) or Collapsed (expandable on click).
Location action: Choose whether guests proceed by clicking a specific button or clicking anywhere on the card.
Location details: Check the boxes to choose which details display on each card:
Logo
Address
Open/closed status
Open hours
Phone number
Geofence
Status indicator (e.g., Current number of people waiting)
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.