Public displays are digital screens that show real-time information about the queue, providing customers with updates on their wait status, estimated wait times, or place in line. Public displays are typically used in a business’s physical location to keep customers informed and reduce the need for them to ask staff about their position in the queue.
Key Features of Public Displays in Waitwhile
Real-Time Queue Updates: Public displays show an up-to-date list of customers in the queue and their position, giving everyone clear visibility of the line’s progress. This is helpful in high-traffic locations like clinics, salons, or restaurants.
Estimated Wait Times: Along with position, public displays can show the estimated wait time for each customer, helping set expectations. This feature helps manage customer anxiety by providing clear, real-time information about how long they might wait.
Customer Privacy Options: To maintain privacy, Waitwhile lets businesses control how customer information is displayed. You can choose to show partial names (e.g., first name and last initial) or anonymize entries (like showing ticket numbers or initials) to protect customers’ identities.
Automated Announcements and Alerts: Some businesses use public displays to notify customers when it’s their turn or when they're approaching the front of the line. Waitwhile can also integrate sound notifications to grab attention, reducing the risk of missed turns.
Public Display Types
Waitwhile offers several public display options to help businesses manage customer queues and enhance the customer experience. These displays provide real-time information to customers about their place in line, estimated wait times, and important updates. Here’s a breakdown of the different public displays available in Waitwhile:
Waitlist display
Purpose: The waitlist display shows customers the current line and their position in the queue, which is ideal for keeping customers informed and reducing anxiety about wait times.
Features: Customers can see their spot in line, estimated wait times, and any updates. Staff can also use this display to manage customer flow and notify individuals when it’s their turn.
Best Use: This is useful for waiting areas, reception desks, and entryways where customers can monitor their place in the queue.
Serving display
Purpose: The Serving Display is perfect for businesses want to show the name or ticket number of the customers currently being served.
Features: Customers can be directed to a specific resource such as a counter, window, or staff member reducing confusion and improving the flow in the service area.
Best Use: This display works well in locations where multiple services are offered simultaneously, such as tax or DMV, city office, clinic, or customer service centers.
Waitlist overview display
Purpose: For businesses with multiple queues or departments in which people line up, the waitlist overview display helps customers view where they are on the list for service points and view their respective wait times and service availability.
Features: It shows a list of all available waitlists with real-time data on wait times, making it easy for customers to select a location/department that best meets their needs.
Best Use: This display is ideal for central hubs or businesses with multiple departments or queues, where customers might want to see options for different services before joining.
Each of these public display options in Waitwhile is designed to improve transparency, enhance customer satisfaction, and reduce the perceived wait time by keeping customers informed. Setting up these displays can provide a more organized and customer-friendly experience for any business managing queues and appointments.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.