Configuring team notifications in Waitwhile ensures your staff stays informed about important customer actions and operational updates. This helps streamline communication, improve responsiveness, and maintain smooth operations. Follow these steps to customize notifications according to your business needs.
Steps to Configure Team Notifications in Waitwhile
1. Access Notification Settings
Log in to your Waitwhile account.
Go to Settings from the dashboard.
Navigate to Message > Team Notifications.
2. Select Notification Events
Waitwhile offers various events that trigger notifications. Choose the ones relevant to your operations.
Below are several of the most common notifications used:
New Customer visit (Waitlist/Booking): Notify staff when a customer joins the waitlist or schedules an appointment.
Customer Arrival: Receive alerts when customers check in.
Customer Alerted:
Cancellation: Inform staff when a customer cancels their visit.
No-shows: Get updates if a customer doesn't show up.
Rescheduled: Notification when a customer or booking has rescheduled.
Customer Sent Message: Notify staff when a customer has sent a message in response to an event occurrence
3. Customize the notification templates
Waitwhile allows you to personalize your notification templates to align with your brand's voice and ensure clear communication with your team. Add or adjust headers, greetings, and sign-offs to create a tone that fits your team's style. This flexibility ensures your notifications are not only informative but also consistent with your brand's messaging standards.
4. Enable sound notifications
Enhance your staff notifications by playing a product sound when:
A customer is added
A customer is served
To enable this feature, go to Location settings > Team notifications > Product sounds
How to enable Team notifications for staff members
Team notifications must be enabled by the individual staff member (User) through their Account Settings.
1. Access User Notifications:
Log in to your Waitwhile account.
Click the Avatar in the lower left corner of the dashboard, select User Settings
2. Set Notification Channels
Staff can configure how they will receive notifications.
Email: Enable if you prefer email alerts for updates.
SMS: Choose this option for instant text messages.
Push Notifications: Activate if you use wish to use browser notifications for real-time updates.
3. Set Notification Preferences
Configure the notification type you will receive.
Customers assigned to any resource
Customers assigned to me only
After configuring your Team notifications, make sure to test the feature to ensure everything works as expected. This step helps verify that staff receives alerts on the right channels.
Warning: Team notifications can only be enabled by the individual staff member (User) through their Account Settings.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com