Saved replies in Waitwhile are a powerful feature designed to enhance communication efficiency by allowing you to quickly respond to common inquiries or messages. By utilizing saved replies, you can ensure consistent messaging while saving time during interactions with your customers.
How to Configure your Saved Replies
Here’s a step-by-step guide on how to set up and use saved replies in Waitwhile.
Step 1: Access Your Saved Replies
Log in to your Waitwhile account.
Navigate to the Settings section in your dashboard.
Go to Customer Messages > Custom Message Options
Click on Manage under Saved replies
Step 2: Create a New Saved Reply
Click on the +Create New button.
Give your saved reply a clear and descriptive Template name so you can easily identify it later.
In the Template body box, type your desired message. This can be a response to frequently asked questions, reminders, or any information you often share with customers.
Click Save to store your reply.
Step 3: Edit/Delete Saved replies:
If you need to make changes to an existing saved reply:
Return to the Saved Replies section in the Settings.
Locate the reply you wish to edit and click on the Edit button next to it.
Make your changes and click Save.
To delete a saved reply, simply click the Delete button next to the reply you want to remove. Confirm your action when prompted.
Using Saved Replies in Conversations
From your visits page or booking calendar, open up the Messages tab for the customer you wish to communicate with. Select the Saved Replies option, located in the bottom left of the page.
Click on the Saved Replies icon to view your list of saved messages.
Browse through the saved replies and select the one you want to use. The message will automatically populate in the text box.
Make any necessary adjustments or personalize the message before sending it.
Click Send to deliver your message to the guest.
Using saved replies in Waitwhile can significantly improve your team's efficiency in managing customer communications. By having common responses readily available, you can focus on providing exceptional service while ensuring consistency in your messaging. Start utilizing saved replies today to streamline your interactions and enhance your guest experience!
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.