So, you've exported your customer or visit data from Waitwhile but now you want to know exactly what the columns actually mean? You've come to the right place!

The Waitwhile CSV export file can include anywhere between 30-60 columns depending on how you have configured your locations (e.g. if you're using Resources, Services or have added custom guest options).

Here is a quick rundown of each data column you may encounter:

COLUMN HEADING

DEFINITION

ID

Each visit has a unique identifier

NAME, FIRST_NAME, LAST_NAME, PHONE, EMAIL, NOTES, PARTY_SIZE

Hopefully self-explanatory 😀

CUSTOMER_ID

Hash key that Waitwhile generates uniquely for each individual person. If the same person visits you multiple time, they will have the same Customer ID across all their visits.

EXTERNAL_CUSTOMER_ID

If you're using the "Customer ID" input field when you register your customers, this is where you will find that value. It's typically some identifier that you use in your business.

LOCATION_SHORT_NAME, LOCATION_ID

This is the ID (short and long) of the location/waitlist where the visit took place.

ACCOUNT_ID

This is the ID of your Waitwhile account.

STATE

This indicates if the visit currently is on a waitlist ("WAITING"), is a booking ("BOOKED"), is being served ("SERVED") or if the visit is over ("COMPLETED"). It can just be one of those 4 visit states.

TAGS

These are additional status attributes for the visit to indicate the status of the visit. Values can be "NOSHOW", "CONFIRMED", "ARRIVED", "DELAYED", "EXPIRED" (if the visit was automatically timed out based on your auto-remove settings), "FLAGGED" (if one of your users manually blacklisted the customer)

DATE

For bookings, this is the scheduled date and time of the booking.

DURATION

For bookings, this is the duration of the appointment. It can be based on the selected Service's duration.

POSITION

The current position (place in line) in the waitlist of the guest visit.

ORIGINAL_POSITION

The original position in the waitlist of the guest when the guest visit was first added.

SOURCE

If the visit was added via the web app ("WEB_APP"), native iOS or Android app ("IOS", "ANDROID") or through the API ("API").

IS_BLOCK

For bookings, if the visit was a time block.

WAITLIST_TIME

The time when a guest visit was added to the waitlist

SERVE_TIME

The time when a guest visit was served (from the waitlist or booking)

COMPLETED_TIME

The time when a served visit was marked as "completed".

REMOVED_TIME

The time when a guest visit was removed by a user

CANCEL_TIME

The time when a guest visit was cancelled (can be a waitlist visit or booking visit)

NO_SHOW_TIME

The time when a guest visit was marked as a no-show (can be a waitlist visit or booking visit)

ALERTED_TIME

The time a guest visit was sent the Alert (via SMS or email) by a user on your account. This is helpful if you want to understand e.g. how long time it takes for a guest on average to return and be served after they were alerted.

ARRIVED_TIME

The time a guest indicated that they have arrived (by e.g. replying "arrived" to a text message) or using the Sign-in screen.

CONFIRMED_TIME

The time a guest indicated that they were Confirmed.

FLAGGED_TIME

The time a guest visit was flagged by one of your account users.

IMPORTED_TIME

The time a guest visit was imported via the Customers page or API.

EXPIRED_TIME

The time a guest visit was automatically removed / expired per your Auto-Remove settings under Waitlist Settings > Auto-remove.

QUOTED_WAIT_DURATION

The wait time provided by you to the guest when they joined the waitlist.

WAIT_DURATION

The actual wait time for a guest visit. I.e. the time elapsed between the time they were first waitlist (WAITLIST_TIME) and until they were served (SERVE_TIME). This will only show a value for guests that were served.

SERVE_DURATION

The actual time that a guest was served. I.e. the time elapsed between the SERVE_TIME and the COMPLETED_TIME.

CREATED

When the visit was first created. This is normally the same as either the WAITLIST_TIME or DATE field.

UPDATED

When the visit was last modified.

CREATED_BY, CREATED_BY_NAME

Which user on your account added the visit.

UPDATED_BY, UPDATED_BY_NAME

Which user on your account last updated the visit.

RESOURCE_ID, RESOURCE_NAME,, RESOURCE_EXTERNAL_ID

Information about the resource (e.g. "John Doe" or "Table 5") that was assigned to serve the guest visit.

RESOURCE_CATEGORY_ID, RESOURCE_CATEGORY_NAME

Information about the category of the resource that was assigned (e.g. "Staff" or "Tables").

SERVICE_ID, SERVICE_NAME

Information about the service (e.g. "Haircut" or "Shopping Appointment") that the guest selected when they signed up.

SERVICE_CATEGORY_ID, SERVICE_CATEGORY_NAME

Information about the category of the Service that was assigned (e.g. "Salon Services" or "Store Services").

DATA_FIELD_ID, DATA_FIELD_NAME, DATA_FIELD_INPUT_TYPE

If you've added other fields to your guest registration form (under e.g. Waitlist Settings > Customer info) these will appear here including the values from the guest.

All About Analytics

Analytics: Glossary of Terms

Explaining the Customer Export file

How to export your customer data

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