Why are my Email messages not delivered?

Learn about common problems when sending Emails in Waitwhile and how to resolve it

Chris Klemming avatar
Written by Chris Klemming
Updated over a week ago

Here are a few ways to identify the reason why your Email messages are failing, and when to reach out to our support team.

See why an email message failed to deliver

To see why a text failed, you will need to click on the Visit with the failed messages and then open the Messages/Chat drawer.

Next, click the red Failed to send SMS link that is displayed next to the failed message. This will open up a Message details box that will provide additional information about the failed message including a brief description.

Here are some common errors that you may see in your Message details box:

  1. Blocked by Waitwhile

  2. Email domain is invalid

    • This issue means that your guest has entered an email that is either invalid or entered incorrectly.

    • Please advise your guests to verify their email address before submitting.

  3. Recipient address was suppressed due to customer policy

    • This means that the guest has entered an email that has been flagged as spam or had unsubscribed from receiving Waitwhile emails.

    • Please reach out to our support team for assistance.

Reporting SMS Issues to Waitwhile Support

In the event that a large numbers your emails are failing unexpectedly or the error message seems incorrect, please reach out to Waitwhile support via chat or by emailing support@waitwhile.com

If possible include Message IDs (or screenshots of the Message Details box) for a few of the failed messages so that we can reach out directly to our SMS providers for additional assistance.

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