Do I need a dedicated phone number?
All verified Waitwhile accounts are provided with the capability to send and receive SMS messages without a dedicated phone number. Dedicated phone numbers are mostly used to utilize our Text-to-Join feature but can also be used for other features, such as an Alpha Sender ID.
In order to be able to use a dedicated phone number for a Waitwhile location, you will need to follow the following instructions to submit a request to Waitwhile through our Support Team, either via live chat or by sending an email with the requested information to support@waitwhile.com.
Required details to request a dedicated phone number
Business information
Please provide the following information to submit a verification request to our team.
Business name:
Business website:
Business street address:
Business city:
Business state, province or region:
Postal code:
Country:
Name of a business contact person:
Email of a business contact person:
Phone of a business contact person:
Estimated monthly message quantity volume
For example: if you anticipate having 1,000 visits per month and sending an average of 3 SMS messages per customer visit then you would calculate that you would send approx. 3,000 Messages per month
Customers must opt-in
A opt-in customer input field is required by our SMS provider in order for a verified number to be provided. This opt-in field can be added through the Customer details section of your Location settings.
An example of what the content for an opt-in checkbox could look like: \
☑️ I agree to receive SMS messages related to my visit. I understand that standard data and messages rates may apply.
Explanation of request:
Provide a brief explanation as to why you are requested a dedicated line for one or more of your locations. The more details that you can provide the faster we can follow up on your request.
Note: Dedicated phone numbers are only available on the Business & Enterprise plans.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.