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Default account limits

Default limits in place for account, locations, and visits.

Lindsey Gagnon avatar
Written by Lindsey Gagnon
Updated over 10 months ago

The following default limits are in place for accounts/locations/visits regardless of Subscription plan. These defaults can be overridden on an account basis, but must be done so by Waitwhile (approved requests for Enterprise plans only).

Max # per account

  • Locations 400

  • Users 1,000

  • User invites 1,000

  • Resources 1,000

  • Services 1,000

  • Data fields 1,000

Max # per location

  • Users 1,000

  • Resources 50

  • Services 50

  • Data fields 50

Max # of visits per location

  • WAITING state 10,000

  • SERVING state 10,000

  • BOOKED state 10,000

Max # per visit

  • Resources 50

  • Services 50

  • Data fields 50

Max visit creation/update requests per second per location: 1

Character limits

  • SMS segments 160 characters

  • Notes field 1,000 characters

  • Input fields 200 characters

  • Custom Email messages: 10,000 characters

  • Custom SMS messages: 5,000 characters

Note: Special characters count as more than 1 character.

Data retention

  • Backups are kept for 90 days

  • Audit-entries are kept for 365 days

  • Customer data, including visits and messages are deleted after 365 days on non-paid plans.


Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.

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