The following default limits are in place for accounts/locations/visits regardless of Subscription plan. These defaults can be overridden on an account basis, but must be done so by Waitwhile (approved requests for Enterprise plans only).
Max # per account
Locations 400
Users 1,000
User invites 1,000
Resources 1,000
Services 1,000
Data fields 1,000
Max # per location
Users 1,000
Resources 50
Services 50
Data fields 50
Max # of visits per location
WAITING state 10,000
SERVING state 10,000
BOOKED state 10,000
Max # per visit
Resources 50
Services 50
Data fields 50
Max visit creation/update requests per second per location: 1
Character limits
SMS segments 160 characters
Notes field 1,000 characters
Input fields 200 characters
Custom Email messages: 10,000 characters
Custom SMS messages: 5,000 characters
Note: Special characters count as more than 1 character.
Data retention
Backups are kept for 90 days
Audit-entries are kept for 365 days
Customer data, including visits and messages are deleted after 365 days on non-paid plans.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.