In today’s competitive landscape, beauty businesses, spas, and barbershops must offer exceptional customer experiences to stand out. Waitwhile's innovative customer flow solutions can significantly improve these experiences, ensuring higher customer satisfaction and operational efficiency. Here’s how Waitwhile can transform your beauty business.
Why use Waitwhile
Increase check-in experience: Upon arrival, clients are can be greeted by a host with a tablet, who assists with check-in. That can also be achieved by through scanning a QR code. This ensures clients feel welcomed and valued from the moment they step in.
Reduce wait times: Clients are guided to the appropriate stylist or service provider based on their booking. This reduces wait times and enhances the overall service experience.
Real-time updates: If there is a wait, clients can view accurate wait time estimates through the display screen. They can also be kept updated on their status via SMS, reducing anxiety and enhancing satisfaction.
SMS and email reminders: Automated SMS or email reminders help reduce no-shows and keep the schedule on track. This ensures that your staff’s time is optimized and client appointments are honored.
How Waitwhile does this
Customer satisfaction: With clients' preferences and history on hand, staff can offer tailored services. This personal touch enhances client satisfaction and loyalty.
Data collection: Collect valuable data on customer preferences, visit frequency, and feedback. Use these insights to improve services, tailor marketing efforts, and boost customer retention.
Client flow: Monitor client flow to ensure compliance with health and safety protocols. Keep track of client interactions to provide a safe and secure environment.
Staff management: Manage staff availability based on client bookings and peak hours. This ensures that you have the right number of staff at the right times, improving service efficiency.
Client data: Use client data to offer relevant additional services or products during their visit. This not only enhances the client experience but also increases your revenue.
Personalized preferences: Send targeted promotions and offers to clients based on their preferences and booking history. This personalized approach boosts engagement and drives repeat business.
Advantages of Waitwhile
Say goodbye to long lines. Let customers enjoy your services while waiting with an estimate time in mind.
Create a consistent waiting experience across welcoming a customer and completing a service: This reduces wait times and enhances the overall service experience.
Say hello to a flawless check-in. Easy check-in to quickly capture attendance or let your customers sign up by themselves via phone, SMS, QR or a kiosk. This ensures clients feel welcomed the minute they step in.
Keep your customer data in sync: Your attendee data is automatically synced into your CRM and marketing tools in real-time.
Scheduled experiences or Next Available slot? Why not both. Let customers pick specific time slots or let them walk-up and request the next available time (and wait remotely).
Communicate with your customers flawlessly on-site or remotely: Talk to your customers in a way that’s most comfortable for them. Whether they prefer to be reached via SMS, email, push notifications, or voice messages, Waitwhile has you covered.
Prioritize your VIPs first: Prioritize guests automatically that are VIPs, have paid, or are waiting for a particular service or experience. Choose to make changes manually or set up rules and do it automatically.
In-person or virtual experiences? Why not offer both. Waitwhile integrates with virtual platforms like Zoom, Google Meet, Teams to carry out experiences as easy virtually as in the real world.
Thank them afterwards and ask for feedback. Send a personalized thank you message after their visit to make customers feel appreciated. You can also request feedback and soothe unhappy customers before they leave a negative review.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.