Occasionally, you may run into an error message while using Waitwhile. This guide breaks down the most common errors, explains why they happen, and walks you through simple steps to fix them so you can keep your business running smoothly without interruptions.
1. Visit & booking errors
Message | Meaning | Troubleshooting |
Visit not found | The visit ID doesn’t exist. | Check the ID or contact support. |
Only existing customers can book | This location only books returning customers. | Log in or ask the location for access. |
Already booked | You’ve reached the booking limit. | Cancel/complete an existing booking first. |
No available spots | The selected time is full. | Choose another time or adjust duration. |
Visit quota exceeded | You’ve reached the visit limit. | Wait or contact the location. |
Visit must be draft | The visit isn’t in draft status. | Change status to draft to proceed. |
Visit missing required services | Required services not selected. | Add at least one from each required category. |
Visit missing required resources | Required resources not selected. | Add at least one from each required category. |
Visit waitlist not allowed | Only existing customers can join this waitlist. | Log in or contact the location. |
Customer already waitlisted | You’re already on the waitlist. | No action needed unless you want to cancel. |
No available spots for resource | Resource is fully booked at that time. | Pick another time or resource. |
Service ID invalid | The selected service is unavailable. | Choose another service or try again later. |
Service not supported by resource(s) | Selected service can’t be provided by chosen resource(s). | Select a different service or resource. |
Service not supported by any resource | No resource can provide the selected service. | Choose a different service. |
2. Location & waitlist errors
Message | Meaning | Troubleshooting |
Location not found | Location ID is invalid. | Check the link or ID. |
Location inactive | Location is closed or disabled. | Try again later. |
Location too busy | Location is at capacity. | Wait and try again. |
Waitlist not public | Waitlist is private. | Contact the location. |
Bookings not public | Booking page is private. | Contact the location. |
Waitlist closed | Location isn’t accepting new waitlist entries. | Try again later. |
3. Account & Authentication Errors
Message | Meaning | Troubleshooting |
Unauthorized / Customer not allowed | You don’t have permission. | Log in or request access. |
Insufficient scope | Your account lacks required permissions. | Contact admin or support. |
Action requires reauthentication | Security check required. | Log out and log back in. |
Missing authentication | You’re not logged in. | Sign in and try again. |
Account not found | Account ID doesn’t exist. | Check the ID. |
Account disabled | Account is deactivated. | Contact support. |
Account migrated | Account moved to a different region. | Use the correct region to log in. |
Short name not available | The chosen short name is taken. | Pick another. |
4. Messaging & template errors
Message | Meaning | Troubleshooting |
General message errors | Errors that may cause your messaging to fail | |
Message template not found | The template can’t be located. | Check your template settings or contact support. |
5. General system errors
Message | Meaning | Troubleshooting |
Request limit exceeded | Too many requests too quickly. | Wait and retry. |
Recaptcha failed | Couldn’t verify you’re human. | Refresh and try again or, check the Captcha Bot Protection level on your account under Registration. |
Not found | The item doesn’t exist. | Check the link or ID. |
If you’re still seeing the error after trying the steps above, please reach out to our support team.
Include:
The exact error message
When it happened
Any relevant IDs, links, or details
For a complete list of frequently occurring errors, please refer to the downloadable file.
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.