Managing your locations in Waitwhile is essential for maintaining an organized account. If a location is no longer needed, you can either delete or deactivate it.
Deactivating a location keeps its data intact while making it inactive.
Deleting a location permanently removes it and its associated data.
Steps to Delete or Deactivate a Location
Log In to Your Waitwhile Account
Use your administrator credentials to access the Waitwhile dashboard.
Navigate to the Locations Page
From the dashboard, go to Account settings > Locations to view all the locations in your account.
Select the Location to Manage
Click the three-dot menu to the right of the location you want to delete or deactivate.
Deactivate the Location
To deactivate: Select deactivate
The location will no longer appear as active and will be automatically filter out from your default view, but its data will remain accessible for future reference.
Delete the Location
To delete: select Delete
Confirm your decision by following the on-screen prompts.
Key Points to Note
Data Preservation:
Deactivating a location keeps its data, including customer and visit history, intact. This is useful if you may need the location again in the future.
Deleting a location removes all associated data permanently.
Impact on Customers:
Deactivated locations are hidden from public links and the location directory. Visits cannot be added or moved through the platform when a location is deactivated.
Deleted locations will no longer be accessible by staff or customers.
Access Permissions: Only owners and administrators with rights to a location(s) can delete or deactivate locations.
When to Deactivate vs. Delete
Deactivate | Delete |
Temporary closure or seasonal business pause. | The location is permanently closed. |
You may want to use the location in the future. | No need for the location or its data anymore. |
Retain customer and visit history. | Permanently remove all related data. |
Have additional questions or need assistance? Reach out to us via chat or at support@waitwhile.com.