Data Variable

Description & Rules

Example Value

{{ name }}

Name

Customer's first name or full name. It depends on the "Separate first and last name" setting in Settings > Waitlist > Customer info > Name
​Additional rules:
* if it has space, only the first word is inserted ("John Doe" -> "John")
* for SMSes, if the length is still more than 9 characters the first character is inserted ("Constantine" -> "C")

Jane
Jane Doe
C

{{ firstName }}

First Name

Jane

{{ lastName }}

Last Name

Doe

{{ id }}

Customer ID

WW123

{{ phone }}

Phone

(555) 555-5555

{{ email }}

Email

user@domain.com

{{ partySize }}

Party Size

5

{{ notes }}

Notes

Also interested in a color consultation.

Data Variable

Description & Rules

Example Value

{{ fields.dataFieldId.id }}

Example:

{fields.DFxlYIdtBNJoqQ2Kcxr1.id}

Custom Field ID (dataFieldId)

DFxlYIdtBNJoqQ2Kcxr1

{{ fields.dataFieldId.name }}

Custom Field name

Age

{{ fields.dataFieldId.displayName }}

Custom Field display name

Your age

{{ fields.dataFieldId.description }}

Custom Field description

It helps us with preparing the right choice of hairstyles for you

{{ fields.dataFieldId.value }}

Custom Field value or values (for multiple selected options it will be comma-separated)

20 (for "Age")
undercut, low taper, high razor (for "Preferred styles")

{{ dataField }}

Comma-separated display names or names (if display name is unavailable) and values of all custom fields assigned to the visit

Age: 20, Hair color: brown, Preferred styles: undercut, low taper, high razor

Data Variable

Description & Rules

Example Value

{{ resource }}

Comma-separated display names or names (if display name is unavailable) of all resources assigned to the visit. If a category is assigned the name is "first available"

Adam, Monica

{{ resources.resourceId.id }}

Resource ID

OpMm9pOf7OTWhuiKYpH6

{{ resources.resourceId.name }}

Resource name

Monica

{{ resources.resourceId.displayName }}

Resource display name

Monica Roberts

{{ resources.resourceId.firstName }}

First word of display name or name (if display name is unavailable)

Monica

{{ resources.resourceId.lastName }}

Second word of display name or name (if display name is unavailable)

Roberts

{{ resources.resourceId.description }}

Resource description

Our best barber

{{ resources.resourceId.phone }}

Resource phone

+15417543010

{{ resources.resourceId.email }}

Resource email.
Note that these email addresses can only be added to Email templates. External, non-Waitwhile emails can be added to the SMS templates only on the Enterprise plan.

monica@barbers.com

{{ resources.resourceId.url }}

Resource URL (eg. zoom meeting link, link to a profile, etc.) Note that these links can only be added to Email templates. External, non-Waitwhile links can be added to the SMS templates only on the Enterprise plan.

https://zoom.us/j/5551112222
​https://barbers.com/barber/monica

{{ resources.resourceId.location }}

Resource location, where the resource is located

Counter A

Data Variable

Description & Rules

Example Value

{{ service }}

Comma-separated display names or names (if display name is unavailable) of all services assigned to the visit. If a category is assigned the name is "first available"

Beard styling, Head shave

{{ services.serviceId.id }}

Service ID

XvuPoO3hWvSk9KRMenBV

{{ services.serviceId.name }}

Service name

Beard

{{ services.serviceId.displayName }}

Service display name

Beard styling

{{ services.serviceId.description }}

Service description

This option is for everyone looking to achieve an even beard and sharp look

{{ services.serviceId.currency }}

Service currency

USD

{{ services.serviceId.price }}

Service price

$20.00

Data Variable

Description & Rules

Example Value

{{ fullName }}

Customer's first name + Last name or name. It depends on the "Separate first and last name" setting in Settings > Waitlist > Customer info > Name

Jane Doe

{{ business }}

Location business name (Settings > Business info > Business name)

Bobby's Barber Shop

{{ waitlist }}

Location name (Settings > Waitlist > Location name)

Barber Shop

{{ currency }}

Location currency (Settings > Localization > Currency)

USD

{{ locale }}

Visit or location locale Settings > Localization > Language & Region > Select language/Select region

en-US

{{ timezone }}

Location timezone (Settings > Localization > Timezone)

America/Los_Angeles

{{ link }}

Unique Waitwhile link to the visit

app.waitwhile.com/l/barbershop/eiyM19

{{ quote }}

Quoted wait duration (in seconds)

900

{{ date }}

Booking date or visit creation date in the location timezone ("MMM Do" format)

Mar 13th

{{ calendar }}

Booking date or visit creation date in the location timezone (Calendar time format)

Last Friday at 2:00 PM

{{ dateTime }}

Booking date or visit creation date in the location timezone ("L LT" format)

03/13/2020 2:00 PM

{{ time }}

Booking date or visit creation date in the location timezone ("LT" format)

2:00 PM

{{ hour }}

Booking date or visit creation date in the location timezone ("LT" format)

2:00 PM

{{ eta }}

Estimated wait duration (humanized)

15 minutes

{{ placeInLine }}

Position in the line

2

{{ order }}

Same as placeInLine

2

{{ location }}

Entire location object including, but not limited to, fields listed in the API docs.

102 Street Avenue (location.address.street)
​https://test.com/test (location.website)
FejxZ0WWpXTjzIScVEq0 (location.id)
+16005551234 (location.phone)

{{ locationsLink }}

All locations public waitlist URL. The recipient's phone or email is pre-filled (depending on the message channel)

app.waitwhile.com/lists/barbercenter?email=john%40doe.com
​app.waitwhile.com/lists/barbercenter?phone=%2B12025550117

{{ locationsCheckInLink }}

All locations public check-in URL. The recipient's phone or email is pre-filled (depending on the message channel)

app.waitwhile.com/lists/barbercenter/join?email=john%40doe.com
​app.waitwhile.com/lists/barbercenter/join?phone=%2B12025550117

{{ checkInLink }}

Public check-in URL. The recipient's phone or email is pre-filled (depending on the message channel)

app.waitwhile.com/checkin/barbershop?email=john%40doe.com
​app.waitwhile.com/checkin/barbershop?phone=%2B12025550117

{{ schedulingLink }}

Public scheduling URL. The recipient's phone or email is pre-filled (depending on the message channel)

app.waitwhile.com/book/barbershop?email=john%40doe.com
​app.waitwhile.com/book/barbershop?phone=%2B12025550117

{{ emailUrl }}

The recipient's email (URI-encoded)

john%40doe.com

{{ phoneUrl }}

The recipient's phone (URI-encoded)

%2B12025550117

{{ account.id }}

Account ID

AKCEACuvPvR1SaTdnrjP

Data Variable

Description & Rules

Example Value

{business}

Location's business name (Settings > Business info > Business name)

Outdoor Equipment Store

{location}

Location/waitlist name (Settings > Waitlist > Location Name)

Shoe Department